Executive Business Administrator

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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

What We Do:
Empower our customers and stakeholders to surpass their goals by fostering a culture of growth mindset and operational excellence. We continuously evolve our processes, goals and measurements, and execute them with precision and adaptability to deliver exceptional outcomes aligned with our Customer’s trust.

How We Deliver:
We strive for excellence through growth mindset by inspiring creativity and innovation by leveraging the latest technological advancements to our advantage, continuously simplifying our processes consistently, and experimenting with new ideas to deliver exceptional results.

We are looking for an experienced Executive Business Administrator to provide administrative support to the General Manager (GM), their direct reports and support to the global team (approximately 190 people). This is a great opportunity for a highly skilled and motivated individual to provide a variety of complex organizational, project, and administrative services. This position has frequent contact with all levels of Microsoft employees. You will be a vital member of the team, partnering with members and leaders while demonstrating Microsoft culture and values.

As an Executive Business Administrator, you will be helping with all levels of support including team communications, strategic calendar management, and complex end-to-end headcount/budget management. You will identify support gaps and develop/implement solutions to help contribute to the leader’s and team’s overall success. In addition, you will need to collaborate closely with business partners and team leaders to support the rhythm of business (ROB), space planning, and headcount planning and maintenance. To best support the team and leader, the right candidate will have the ability to work in a hybrid-model environment. This will require a split between onsite/remote work time.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/minimum qualifications

• 5+ years Administrative, Business Support, or customer service experience in an environment with an emphasis on scheduling meetings/events, travel management, and administration work for executive/upper level management.
• 3+ years of experience with Microsoft Outlook AND Proficient in Microsoft Office Suite of applications (Excel, Word, PowerPoint, OneNote, SharePoint, Teams).

Business Support ATR-D - The typical base pay range for this role across the U.S. is USD $30.29 - $50.53 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $41.83 - $57.88 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 10, 2025.

#CES #GCS

• Manage and maintain GM’s complex calendar daily to ensure accurate scheduling and organization.
• Make decisions on behalf of the GM to ensure meeting requests meet with management priorities and performance objectives.
• Manage GM’s travel end-to-end including the proactive anticipation of logistics and itineraries.
• Partner with the GM & Business Manager to deliver Rhythm of the Business processes, including financial and HR rhythms, leadership meetings, Offsites, Town Halls, etc.
• Partner with Business Manager in Virtual-Teams as needed (Townhalls, offsite events, morale events, etc.).
• Manage Team rhythm of business (ROB) calendar.
• Manage team award program including all communications, processes and procedures.
• Process expense reports in a timely manner and maintain compliance with Microsoft policies and procedures.
• Manage, plan and develop team morale events while staying within the allocated budget.
• Manage space coordination, new employee setup and other administrative processes.
• Procurement of goods and services including computer equipment, offices supplies, reference materials, and facilities requests.
• Management of systems, tools, and processes including managing team distribution lists, required trainings.
• Provide general project support as needed including ad-hoc reporting.
• Communicating and driving all administrative tasks across a remote based team.
• Lead and coach a vendor admin.
• Engage with and actively promote the Microsoft culture by generating a thriving work environment of collaboration, teamwork and communication.

• Other:

  • Embody our culture and values.