Business Program Manager

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Date posted

Jul 03, 2025

Job number

1841522

Work site

Up to 50% work from home

Travel

0-25 %

Role type

Individual Contributor

Profession

Business Operations

Discipline

Business Program Management

Employment type

Full-Time

In the Small, Medium Enterprise & Channel (SME&C) organization, we have set out to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners.Dedicated to one of the fastest growing customer segments, the Small, Medium Enterprise & Channel (SME&C) organization is committed to delivering the global digital scale engine for our business-- this is where you come in.

The Sales Enablement & Operations (SE&O) team plays an essential role in translating Microsoft’s Commercial Strategy to a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/Minimum Qualification:

Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 4+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field

OR equivalent experience.

OR equivalent experience.

OR Master's Degree in Business Administration, Organizational Design, or related field.

English + Japanese is preferred.

ACCELERATE PERFORMANCE WITH BUSINESS INSIGHTS: Provide Business insights that accelerate Performance across Solution Areas and support the RoB (Rhythm of Business). Provide data-driven insights about sales execution, based on standard reporting, that drive accountability on action plans to meet operational goals. Support Tool simplification and drive Data Platform and Reporting consolidation by adopting standard Toolset. Partner with Global Sales to address business intelligence needs on a global scale.

MODERNIZE SALES OPERATIONS: Modernize Sales Operations by driving adoption of the Global Sales Operations Center (GSOC) services and promoting its adoption and utilization throughout the organization. Lead standardization of processes and adoption of tools to enhance sales productivity and accelerate transformation.

LAND AND MANAGE SEGMENTATION: Land and manage the future-year Segmentation, ensuring alignment to Microsoft strategy. Provide recommendations to translate strategy and drive alignment with leaders on Segmentation decisions. Collaborate with Microsoft teams to align and refine planning and execution steps. Monitor risk and opportunities throughout the planning process to develop optimal recommendations. Leverage outsources Global Sales Operations Center (GSOC) services and resolve escalations.

LAND TERRITORY PLANNING AND MANAGE IN YEAR TERRITORY CHANGES: Land the future-year Territory Planning process that drives industry alignment to reduce orchestration. Provide recommendations to maximize territory coverage aligned with Microsoft strategy. Orchestrate process to drive alignment with leaders on Territory decisions and ensure alignment to Microsoft guidance and timelines. Leverage outsources Global Sales Operations Center (GSOC) services and resolve escalations.

LAND QUOTA DISTRIBUTION AND IN YEAR CHANGES: Land quota distribution that maximizes business performance. Utilize data-driven insights to identify trends, track sales performance, and provide recommendations for improving sales productivity and revenue growth. Leverage outsources Global Sales Operations Center (GSOC) services and resolve escalations.

BUILD SKILLS AND CAPABILITIES: Identify areas where additional training, resources, or support are needed and proactively seek opportunities to address these gaps. Stay informed about Microsoft's training and development programs, certifications, and resources. Foster peer-to-peer learning and collaboration, cross-training and knowledge sharing within the team and global community to enhance overall capabilities supporting an environment of continuous improvement.

DIVERSITY AND INCLUSION PRIORITY: At Microsoft, we build on our values of respect, integrity, and accountability every day, to create a culture where everyone can thrive at work and beyond.

COMPLIANCE PRIORITY: Personally, commit to generate and protect Microsoft trust by living Microsoft’s values, culture, and Trust Code in every decision. Identify risks proactively inherent to the role and escalate concerns in time.