Digital Solution Area Specialist - AI Business Solutions Workforce (Education)

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Are you passionate about helping Education organisations unlock the full potential of their data and artificial intelligence capabilities? As a Digital Sales Solution Specialist focused on AI Workforce, you will lead strategic digital sales engagements with K–12 institutions, delivering Microsoft’s AI-powered solutions—including Copilot—to drive productivity, streamline workflows, and enhance employee engagement. You’ll bring deep industry insights into customer conversations, acting as a thought leader in digital transformation across solution areas. Your ability to articulate how AI and automation can reshape the way people work—while advancing security and compliance—will be key to helping customers realise the full value of their digital transformation journey.

As a Digital Sales Solution Specialist, you will drive opportunity qualification and pipeline growth by leveraging internal stakeholders and partners, using frameworks aligned with Microsoft’s Customer Engagement Methodology and pipeline hygiene standards. You’ll lead digital envisioning workshops and prototyping engagements that accelerate decision-making and alignment, manage the rhythm of the business through structured cadences, and collaborate across sales, marketing, and partner teams to deliver integrated solutions. This role blends strategic engagement, technical acumen, and collaborative execution to deliver measurable outcomes and empower Education customers to build a more agile, AI-enabled workforce.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications

• 6+ years of technology-related sales or account management experience
  • OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience
  • OR equivalent experience
• MS-900: Microsoft 365 Fundamentals Certification or equivalent
• Business-level proficiency in Mandarin AND English languages, including written and verbal fluency

Preferred Qualifications

• 8+ years of technology-related sales or account management experience
  • OR Bachelor's Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience
  • OR Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 5+ years of technology-related sales or account management experience
• 3+ years of solution sales or consulting services sales experience
• Ideally with basic business proficiency in additional languages like Korean or Japanese

#CELA

Sales Excellence

• Lead the discovery and qualification of new opportunities for innovating with AI based workforce solutions by building long-term relationships and by understanding customer priorities, budgets, and procurement processes.
• Develop compelling business cases aligned to measurable outcomes.
• Maintain a healthy pipeline and provide regular updates on progress, including driving growth in the sale and utilissation of AI productivity solutions in targeted accounts.

Scaling and Collaboration

• Collaborate with account and technical teams to execute strategic plans for customer engagement, and coordinate internal and partner resources to deliver proof-of-concepts and minimum viable solutions.
• Align with partners to ensure the right expertise is engaged in strategic customer conversations and share opportunities with prioritized partners and ensure consistent review of partner referrals.

Industry Awareness

• Facilitate customer workshops with partners to explore business needs and spark interest in transformative technologies.
• Deliver solution demonstrations and solution accelerators to business and technical leaders to secure customer commitment to reinforce business impact.
• Use available tools and programs to educate customers and uncover new opportunities.

Sales Execution

• Focus on customer outcomes by increasing customer engagement through strengthening relationships with senior decision-makers to support digital transformation.
• Accelerate adoption in larger accounts by driving year-over-year growth and expand workloads in mid-sized accounts with emphasis on migration and modernization.
• Act on digital engagement signals and maintain a high-quality pipeline.

Learning

• Stay current with industry trends, solution capabilities, and customer needs and use skilling programs to support customer learning and adoption.