Worldwide AI Workforce for Nonprofits Business Director

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We are seeking a forward-thinking Worldwide AI Workforce for Nonprofits Business Director to lead the AI Workforce Solution Area within Microsoft’s Tech for Social Impact (TSI) organization. This role is ideal for a strategic leader with deep experience in business transformation, AI adoption, and cross-functional execution, especially in the context of empowering mission-driven organizations through secure, AI-powered productivity.

As a core member of the extended leadership team, you will be accountable for shaping and executing the AI Workforce strategy for the nonprofit sector. You will define success metrics, drive adoption of Microsoft 365 Copilot and agentic AI capabilities, and ensure measurable outcomes that align with nonprofit missions.

• Champion the adoption of secure AI-powered productivity solutions, including Microsoft 365 Copilot and agent-based workflows, to help nonprofits scale their impact.
• Lead the development of offers, programs, and investment strategies tailored to the unique needs of nonprofit organizations, with a focus on AI readiness and digital transformation.
• Serve as the principal advocate for AI Workforce in the nonprofit ecosystem, aligning internal stakeholders, partners, and field teams to accelerate adoption and usage.
• Drive partner-led growth by enabling a robust ecosystem of solution providers to deliver value through AI agents, Copilot Studio, and integrated Microsoft 365 experiences.
• Own and manage key performance indicators that reflect the health, reach, and impact of the Modern Work business across the nonprofit sector.

If you are passionate about AI, agentic transformation, and enabling social impact at scale, this is your opportunity to lead a high-visibility, high-impact solution area at the forefront of Microsoft’s mission.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/minimum qualifications

• Master's Degree in Computer Science, Information Technology, Engineering, Health Sciences, Supply Chain, Education, Business or related field AND 5+ years customer-facing experience in operations, enterprise-level improvement program management, product management, transportation, hospitality, automotive, consumer goods, financial services, retail, management consulting, consultative selling, public sector, technology or industry-relevant equivalent management or technical work experience
• OR Bachelor's Degree in Computer Science, Information Technology, Engineering, Health Sciences, Supply Chain, Education, Business or related field AND 7+ years customer-facing experience in operations, enterprise-level improvement program management, product management, transportation, hospitality, automotive, consumer goods, financial services, retail, management consulting, consultative selling, public sector, technology or industry-relevant equivalent management or technical work experience
• OR equivalent experience.
• 7+ years direct experience selling or marketing cloud computing services in Nonprofit, Commercial or Public Sector segments driving revenue generation or workload consumption augmentation.
• 5+ years of experience in creating and driving programs/businesses in the field required.
• A proven track record of successfully managing a $800M+ business
• 5+ years of experience selling in the Microsoft Modern Work Solution Area

Additional or preferred qualifications

• Master's Degree in Computer Science, Information Technology, Engineering, Health Sciences, Supply Chain, Education, Business or related field AND 7+ years customer-facing experience in operations, enterprise-level improvement program management, product management, transportation, hospitality, automotive, consumer goods, financial services, retail, management consulting, consultative selling, public sector, technology or industry-relevant equivalent management or technical work experience
• OR Bachelor's Degree in Computer Science, Information Technology, Engineering, Health Sciences, Supply Chain, Education, Business or related field AND 10+ years customer-facing experience in operations, enterprise-level improvement program management, product management, transportation, hospitality, automotive, consumer goods, financial services, retail, management consulting, consultative selling, public sector, technology or industry-relevant equivalent management or technical work experience
• OR equivalent experience.
• 10+ years proven people management and/or leadership experience.
• Knowledge of cloud computing, data, security and AI business and competitor landscape.
• Proven record of driving storytelling and creating clarity with senior stakeholders.
• Proven core marketing communications skills & experience.
• Proficient financial and analytical skills & experience.
• Familiarity with nonprofit funding models, mission alignment, and digital equity challenges

Industry Advisory IC5 - The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Single reqs: Microsoft will accept applications for the role until July 5, 2025.

Business Management

• Develops and orchestrates execution of business strategy. Tracks the efficacy of plans to drive long-term sustainable growth for the business. Accept end-to-end accountability for revenue, defines scorecard metrics, and key performance indicators. Take a One Microsoft approach to partnership across peers and senior leadership to ensure alignment and drive business impact. Represents the outcomes of your business providing context and insight into the results in Rhythm of Business meetings, as well as monthly and quarterly business reviews with senior executives.

Field Enablement

• Ensure field communities have the support and readiness needed to run the business in their patch. Serve as the primary orchestrator between corporate and the field and ensure leadership is aligned on business results and plan of actions to take. Activate the strategic partner ecosystem to enable and drive results. Identify failure points and orchestrate resources to mitigate.

Go-to-Market (GTM) Strategy, Planning, and Delivery

• Creates and orchestrates strategic go-to-market (GTM) plans for M365 and Copilot across sales, marketing, industry, customer success, and partner functions, supporting cross-functional execution as appropriate. Collaborates with the partner organization to guide and support the execution of programs to recruit and enable partners to achieve target capacity and quality. Defines and analyzes key performance indicators (KPIs) and scorecard metrics for Tech for Social Impact. Fosters alignment of investments and monitoring of growth opportunities across the nonprofit sector. Considers relevant aggregate business metrics (e.g., revenue, scorecard, and share) and enables measurement of KPIs against revenue and scorecard metrics. Drives GTM strategy and lands growth plans). Develop strategies to drive target market share gains, and actively manages relevant stakeholders to drive the local product marketing growth strategy. Drives a functional team in understanding and executing strategy plans. Assesses and compares activity and impact across strategy plans.

Product Advocacy

• Acts as a primary product spokesperson and AI Workforce evangelist for the nonprofit sector, inclusive of Tech for Social Impact developed products. Leverages product, industry, market, and competitor knowledge, as well as technical expertise to develop localized strategy, position the value proposition, and tailor messaging to both internal (e.g., sales and marketing readiness) and external audiences (e.g., press, analysts, partners, user community, customers). Develops strategies to influence cross-selling scenarios and attach points between commercial solution areas. Provides guidance to sales teams (e.g., development of propensity models) in customer engagements and shares expertise to guide partners. Leads strategic orchestration efforts with internal stakeholders.

Business Development

• Supports the creation and pursuit of white-space growth opportunities across AI Workforce. Leverages knowledge of revenue, share targets, and Tech for Social Impact global capabilities to develop strategies that maximize performance across commercial solution areas. Builds relationships and drives regular engagements with relevant stakeholders to operationalize strategies and land implementation of solutions that drive strategic impact and increased market share for Microsoft and partners.

Industry Expertise

• Completes the required training and seeks additional learning opportunities to obtain relevant nonprofit expertise and certifications pertinent to the role and the sector itself. Proactively builds and maintains knowledge of Microsoft's and other industry-relevant solutions and other capabilities. Proactively builds knowledge of the industry, including trends, policy implications (e.g., privacy), and competitors to act as a subject matter expert and inform decisions on pursuit or withdrawal. Leads communication to provide feedback across the ecosystem (i.e., cross-pollinating information across teams/industries) to other teams (e.g., sales, marketing, engineering) on future product trends or sales blockers and to guide industry solutions team members in a wide variety of specialties, leveraging deep industry knowledge to articulate nuances and anticipate gaps. Advises and presents at industry communities. Provides recommendations on accounts and establishes a learning baseline for less experienced colleagues. Proactively seeks out additional training to build on career competencies, including information that adds to the understanding of customers' businesses, and shares it with team members.

Other

• Embody our culture and values