Senior Service Delivery Manager

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Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

Are you ready to redefine the landscape of managed security services? Join Microsoft's groundbreaking Defender Experts team as a Service Delivery Manager (SDM). Defender Experts represents Microsoft’s bold leap into the MDR (Managed Detection and Response) space. Join our team as a Service Delivery Manager (SDM) and become a pivotal force in transforming how organizations protect their digital assets! Here, you'll not only shape the future of managed security services but also leave an indelible mark on the cybersecurity landscape.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

· Cybersecurity Experience:

• A minimum of 3 years of hands-on experience in the cybersecurity domain: Information Security, Security Operations Center (SOC), incident response or similar roles, demonstrating a deep understanding of industry best practices and emerging threats. ·
• Defender Proficiency: Deep proficiency in the Microsoft Defender suite of products, showcasing your mastery of Microsoft's cutting-edge security technologies. Ideally 300-level proficiency in MDE and MDO, and 200-level in MDA, MDI and MDC. ·
• Customer-Centric Mindset: Comfortable engaging with diverse stakeholders, possessing exceptional communication and interpersonal skills to navigate complex organizational landscapes.
• Experience evaluating and translating customer needs, requirements, and challenges, and communicating solutions (positioning, technology, value, priority) and improvements to technical and non-technical stakeholders
  
  

Trusted Advisor: Be the beacon of knowledge and insight for our customers, offering strategic guidance and actionable recommendations to elevate their cybersecurity strategies. Lead security incident handling for Defender Experts customers (e.g., oversee response, investigation, and resolution through coordination amongst stakeholders), ensure critical issues are tracked through resolution and escalated (if warranted). · Customer Engagement: Navigate effortlessly through various levels of our customers' organizations, from the CISO to the SOC engineer, building lasting relationships and fostering collaboration. · Customer Advocacy: Understand our customers' pain points, challenges, and aspirations, and champion their needs within our organization to drive continuous improvement. Drive continued customer confidence and trust with the Defender Experts service, Microsoft Security products, and Microsoft.