Cloud Solution Architect – Converged Communications

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The Microsoft Americas Sales Enablement & Operations (SE&O) team plays a critical role in translating Microsoft’s Commercial Strategy to a local execution plan and driving rigor to accelerate business results for Microsoft and its customers. Our team drives cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale.

We are looking for a Cloud Solution Architect (CSA), specializing in Converged Communications, who will synthesize and translate customer needs quickly to iterate and accelerate of our converged communications solutions for enterprise customers. This is a customer-facing role, owning both the business applications-focused technical relationship and technical strategy between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements.

This role is flexible in that you can work up to 100% from home. By applying to this U.S. based position, relocation is not provided for the role.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.
• 4+ years of enterprise technical experience in any of the following communications technologies:
  Microsoft converged communications (including Microsoft Teams Phone, Microsoft Teams Rooms, and Microsoft Teams Premium), Microsoft Unified Communications (includes chat, file sharing, telephony, and video conferencing or related communications platform solutions
• 4+ years of enterprise technical account experience including any combination of the following: adoption of the converged communication platform, integrating communication tools, enhancing collaboration, streamlining workflows, advancing modern workplaces, architecture design, change management, trusted advisor, stakeholder management or related

Additional/Preferred Qualifications

• 3+ years of enterprise experience mapping customer’s business process and needs to product capability and solution areas across convergent communications technologies.
• Desire and ability to grow technical skills and aptitude as solutions evolve.
• Ability to shift conversation and delivery between business executives and IT decision makers.
• Knowledge of converged communications solutions and the telecommunications industry.
• Experience as a Trusted Advisor and ability to influence key executives and stakeholders within a customer.
• Proven ability to map the customer’s business process and needs to product capability and solution areas, including ability to quickly pivot to how Microsoft Teams voice technologies can accelerate and enable that transformation.
• 5+ years of experience in unified communications, telephony, customer support, customer success management and/or relevant technical discipline.
• Deep experience with, and ability to explain key benefits, trade-offs, and architectures relating to network routing, telecommunication platforms; voice applications & integration and networks is a plus.

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,700 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until April 21, 2025.

#SEO

• Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Teams Phone, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.
• Drive Usage: Develop opportunities by working with customers to ensure they understand Teams Phone value proposition. Provide technical implementation guidance driving active usage of the solution. Actively listen and respectfully challenge customers to drive the best outcomes.
• Customer Trust and Advocacy: Act as the voice of the customer internally, leveraging internal teams to capture feedback, remove blockers, surface insights, and align resources.
• Technical Development: Demonstrate Self-Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
• Operations and Execution excellence: Manage operational excellence and customer health by ensuring process compliance and managing pipeline. Provide regular updates to account and regional stakeholders on customers transformation initiatives. Meet or exceed KPI and targets set.
• Other
  • Embody our Culture and Values