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Account Executive - Retail and Service+

Microsoft

Microsoft

Sales & Business Development
Posted on Mar 27, 2025

Account Executive - Retail and Service+

Tokyo, Tokyo-to, Japan

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Date posted
Mar 27, 2025
Job number
1816519
Work site
Up to 50% work from home
Travel
0-25 %
Role type
Individual Contributor
Profession
Digital Sales and Solutions
Discipline
Digital Account Management
Employment type
Full-Time

Overview

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

The Account Executive facilitates Microsoft to better serve our SME&C managed clients in the retail industry, helping them realize their potential and drive their Digital Transformation journey. The Account Executive adds value by developing and maintaining strong customer relationships, including building relationships with executives at the Chief-level (CxO) as well as other Business and Technical Decision Makers within the customers’ organizations. The Account Executive must effectively leverage all the digital tools and processes available and orchestrate the other members of the team to address customer needs and requirements. Additionally, the Account Executive engages with Partners to find the best solutions that will address the customer needs, with a strong emphasis on Cloud and AI technologies.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

◎日本マイクロソフトの福利厚生や社員インタビューが掲載されたキャリア採用情報は、下記URLよりご確認下さい。

https://www.microsoft.com/ja-jp/mscorp/mid-career/default.aspx

Qualifications

  • 5+ years of experience in technology-related account/territory sales
  • Ability to lead sales teams through complex sales cycles within the partner ecosystem
  • Proven ability and experience in consistently exceeding sales quotas by driving partner engagements
  • Understanding and experience in solution selling methodologies and cloud-based solutions
  • High level of insight and communication skills to understand the expectations of business and IT decision-makers
  • Ability to navigate customers through sales negotiations and technical presentations both directly and online
  • Experience in selling enterprise applications, business process consulting or automation, and CRM sales is a plus
  • Bachelor's degree or equivalent practical experience
  • Launguage fluency in Japanese (English proficiency is a plus)

Responsibilities

The position we are recruiting for involves providing Microsoft services to mid-sized and large customers (mainly in the retail industry), helping them realize their potential and contribute to their digital transformation. As an Account Executive, it is essential to build and maintain strong relationships with diverse individuals within the customer's organization and sustain trust. Additionally, it is important to efficiently manage many customers using internal digital tools to increase sales. While deeply engaging with focus accounts, it is also necessary to manage other customers within the territory, collaborate with internal resources and partners, and manage projects from creation to order.

  • Responsible for the revenue and customer satisfaction of the assigned territory
  • Formulate territory and account strategies, assigning appropriate internal resources and partners to all customers
  • Support customers in having a clear strategic vision for digital transformation
  • Lead by deeply understanding customer needs and appropriately placing various internal and external members to ensure projects progress smoothly
  • Utilize cutting-edge digital tools to plan, forecast, identify sales opportunities, and lead the team in maximizing opportunity creation
  • Evaluate sales opportunities and convert them into customer solution-based scenarios
  • Maximize upsell and cross-sell transactions by leveraging internal resources and collaborating with partners to provide appropriate solutions aligned with customer business goals and IT initiatives
  • Expand through partners by sharing opportunities to provide innovative solutions that drive new business in the market, and deepen learning about key solutions and partners that can solve customer business needs
  • Acquire solid knowledge of Microsoft's digital transformation offerings and cloud offerings, utilize training resources to obtain valuable certifications
  • Ensure customers adopt our technology and promote the consumption of cloud products

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.