Digital Cloud Solution Architect (CSA) Manager

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Small, Medium and Corporate (SMC) and Digital Sales is the common global scale engine across Microsoft Customer and Partner solutions group, helping customers digitally transform their business to drive superior outcomes leveraging our partner ecosystem. You will collaborate with your colleagues in the region and digitally to achieve our objectives while embracing our culture of diversity, wellbeing, sustainability, and learning. If you love customers and digital solutions, join us and see the value we create for customers, partners, and each other

Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is seeking talented professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services? Do you possess superior leadership, communications, and consultative capabilities? Microsoft is seeking managers with a deep interest in cutting-edge technology to join the Customer Success CSA team as a Digital Cloud Solution Architect Manager (CSA) team lead. In this role, you will manage a team of highly talented and skilled CSAs, driving the day-to-day execution to exceed business performance targets and coaching team members. The Customer Success CSA team consists of highly capable salespeople that drive Microsoft wins on the latest cloud and modern development technologies.

You are a thought leader with the ability to hold senior level discussions. You are results-oriented, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration required. You will be responsible for customer relationship development experience (Consulting, Business Development) and generate trust, build alliances. Your primary responsibilities will be to engage with customers as the central point of contact for driving adoption and consumption of workloads across our latest cloud technologies. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture

of inclusion where everyone can thrive at work and beyond.

Required/Minimum Qualifications

• 8+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
  • OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
  • OR Relevant certifications from Microsoft or competitive platforms AND 5+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
  • OR equivalent experience
• 3+ years people management experience.
• 2+ years of Cloud technical leadership experience.
• Business level fluency to read, write and speak English.

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 12+ years experience in technical architect, consulting, design and implementation, and/or sales
• • OR equivalent experience

• Attract, develop, coach, and evaluate CSAs by setting a clear bar for excellence. Build a high performing team that will be diverse and inclusive with a typical team size of 10+ employees. Coaches team to plan portfolio growth and utilizes portfolio plans to build industry/team plan, leveraging own expertise and hands-on experiences.
• Are a strategic partner to executive-level business and technical decision makers (e.g., C-level) to guide customers in defining and realizing their digital and business transformational targets. Leverages expertise in relationship building and influencing to mentor team in building strategic partnerships.
• Coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration. Lead team to meet and exceed monthly, quarterly, and annual team targets. Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs.
• Lead team to meet and exceed monthly, quarterly, and annual team targets and accurately forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with senior management.
• Support and enables team to drive customer change and optimization of change management by applying deep knowledge of change management principles, creating influence strategies with senior decision makers to scale change across organizational boundaries, and articulating alignment between customer culture and digital transformation.