Cloud Solution Architect Azure Infra
Microsoft
Cloud Solution Architect Azure Infra
Warsaw, Mazowieckie, Poland
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Overview
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Infra Azure Services to join our diverse and inclusive Customer Success Unit team. In your role, you will dentify and evaluate industry trends, gather customer/partner insights, such as feedback around technical preferences, environments, business needs, competitive landscape), and map architecture and digital transformation solutions to customer/partner business outcomes.
You will develop and expand existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders (to the extent that the customer/partner will call for consultation without being prompted).
You will guide other team members to focus on customer/partner experience through efficient delivery. You will drive their team in operating and optimizing complex and high-impact situations for strategic customers/partners in collaboration with internal stakeholders. You will lead the adoption of Microsoft offerings based on analysis/differentiation of Microsoft and competitor products to influence the industry-wide direction for specific architecture(s).
You will connect gaps and patterns across business and technology areas, and drive changes and improvements to existing intellectual property (IP), technologies, and/or processes that enable solutions to scale across customers/partner. You will lead virtual teams around technologies and customer/partner challenges by sharing ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape.
Qualifications
Required/minimum qualifications:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND extensive experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience.
- This role requires collaboration with local customers, therefore fluency in Polish is required.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
- Solid experience leading technical projects.
- Solid experience working in a customer-facing role (e.g., internal and/or external).
Responsibilities
Identifies and evaluates industry trends (customer verticals, IT), gathers customer/partner insights (technical preferences, environments, business needs, competitive landscape), and maps solutions to business outcomes. Acts as the voice of the customer/partner, driving feedback and resources across territories. Represents customers/partners to internal teams to shape products and services, leveraging feedback to develop strategic insights and influence product roadmaps. Shares success stories internally.
Develops and expands relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders. Provides direction to TDMs and bridges them with business decision makers (BDMs). Aggregates and synthesizes data on customer/partner business, technical requirements, and strategies. Addresses these with win-win technical architectures and demonstrates their value through design collaboration. Aligns work with customer success plans and drives partnerships with internal teams. Supports customer skilling by leading technical discussions and influencing readiness.
Actively listens and creates trust with customers/partners by respectfully challenging decisions and encouraging alternative solutions. Guides team members to focus on customer/partner experience, ensuring efficient delivery and a seamless experience. Defines customer/partner success conditions, anticipates dissatisfaction, and creates strategies to improve experience and value realization.
Leads adoption of Microsoft offerings by analyzing and differentiating Microsoft and competitor products to influence industry direction. Drives team operations in complex, high-impact situations for strategic customers/partners, collaborating with internal stakeholders. Manages business and technical risks, ensuring quality and excellence in solution design and delivery. Uses standard tools for accurate opportunity and milestone execution.
Proactively leverages deep product knowledge in customer/partner conversations, proposing and coaching new scalable solutions. Aligns with Customer Success Account Management to drive growth in consumption through cost optimization, operational excellence, and security. Creates opportunities to expand cloud consumption and leads related conversations. Ensures customer/partner applications are resilient and optimized, providing thought leadership throughout implementation.
Owns complex customer/partner relationships, resolving technical blockers and routing non-technical issues. Applies broad knowledge to meet business and IT requirements, shaping and enhancing customer needs.
Connects gaps and patterns across business and technology areas, driving improvements to intellectual property (IP) and processes. Accelerates consumption, promotes IP reuse, and shares best practices. Develops frameworks and methodologies, identifies gaps, and prioritizes efforts to improve existing IP.
Leverages market insights to help leadership define global vision and drive up-skilling. Acts as a mentor, promoting technical readiness and influencing team adaptation to changes. Educates less experienced colleagues on technical and non-technical concepts.