The Americas Sales Enablement & Operations (SE&O) team plays an essential role in translating Microsoft’s Commercial Strategy into a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact on a scale.

Within SE&O, the Americas Business & Sales Operations (BSO) team is looking for a Sales Operations Program Manager focused on Incentive Compensation/Quota. You will support incentive compensation across Microsoft Americas by amplifying programs and building repeatable processes to recognize and reward employees for driving business results. You will also oversee the process for escalations, identify common themes/causes and remove blockers. You will manage, capture, triage, action and communicate internal Americas incentive compensation issues and opportunities. In this role, you will actively engage in other incentive compensation processes including Awards, Contests and Quota management. While focused on incentive compensation/quota, you will partner closely with other BSO teams that lead processes for Segmentation, Territory Design, Employee Data, Employee Assignment and Revenue Excellence.

This is a unique opportunity for someone with passion for fixing broken flows, simplifying processes, scaling best practices and wanting to network by partnering with many teams across Microsoft.

By applying to this U.S. based position, relocation is not provided for the role.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

• Enable more efficient and effective landing of incentive compensation & quota
• Lead Americas internal incentive compensation escalation processes and meetings from intake to closure
• Triage and research issues using data to validate asks, outline options, define recommendations and drive closure within milestones
• Proactively and reactively engage on key issues and asks to identify and remove blockers
• Communicate decisions and amplify insights/learnings via: emails, articles, integrated SharePoint pages, presentations, templates, scripts, talking points, Learning Day sessions, etc.
• Partner with WorldWide and SE&O to land incentive compensation with field so that they understand the why, how, what and when

• Refine incentive comp/quota process for continuous improvement, automation and innovation ensuring agility in delivering results while consistently maintaining and improving quality with governance
• Other
• Embody our Culture and Values
  

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 2+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field
• OR equivalent experience.
• 2+ years of experience in ANY combination of the following: lead, drive, execute sales process enablement, sales excellence, sales field reporting, sales operations programs, including but not limited to Quota Distribution, Quota Management, Revenue Excellence, Segmentation & Account Management, Employee Assignment, Territory Modeling, Annual Planning, Incentive Compensation, and Awards.
• 2+ years of technical experience in data-related modeling/display solutions, including but not limited to Power BI, Excel, Tableau, or related
  

Additional Or Preferred Qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 3+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field
• OR Master's Degree in Business Administration, Organizational Design, or related field.
• 3+years experience on using data to work on complex projects with multiple stakeholders with different priorities with proven ability to bring forward a solution to drive impact
• Understanding of compensation principles, Microsoft solutions, sales processes and revenue systems
• Ambitious & curious self-starter with the ability to multi-task, manage priorities and reprioritize as necessary
• Passion for thinking ahead, being innovative, and continuously learning about Microsoft product
• Ability to set clear expectations based around business outcomes, balancing agility with governance/compliance
• Growth Mindset – good judgment, tact, diplomacy, integrity, patience, and professionalism
  

Sales Operations IC3 - The typical base pay range for this role across the U.S. is USD $75,100 - $148,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $98,800 - $163,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until November 30, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.