As part of the Microsoft Commercial Solutions Areas - Support Services sales organization, we are seeking a Director of Business Strategy to lead multi-year fiscal year (FY) planning for our Unified Business focused on developing the strategy, planning and tools required by our field sellers to enable the business to achieve its growth aspirations and serve our customers.

Partnering with colleagues in corporate leadership roles in Customer Experience & Success (CE&S) and Commerical Solution Area (CSA) to accelerate our growth in the Unified business offerings including our modern Support offering Unified, related Cloud accelerators and Enhanced Solutions across the Microsoft Cloud. This role will be a visible advocate for the field and will be counted on to represent the voice of the field and customers across our corporate functions.

The successful candidate should be dynamic, passionate, self-motivated, confident in working with senior leaders and comfortable in a matrix organization. They should to be able to gain the trust and confidence of the communities they serve; and be a visible leader who can drive results and who truly makes a difference to the communities.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Yearly fiscal year planning processes which include all work associated with business planning, investments and business cases, seller capacity and incentives, sales model modifications and role orchestration.
• Coordinated and simplified landing of key business programs and process changes in the field.
• Prioritization of business requirements for tool investments and updates; ensuring the voice of the field is heard in these decisions.
• Develop Support business insights to identify actionable opportunities and support management of the business.
• Engage and influence a large number of corporate and field stakeholders to drive alignment around the strategy and plans.
• Represent business and technical needs/feedback in key leadership forums with engineering and business leaders.
• Support business review processes and own special topics.
• Assess current year performance against the strategy and provide course correction recommendations.
• Ensure the right quantifiable metrics and Key Performance Indicators (KPIs) are in place to achieve right outcomes for our customers and measure progress over time.
• Mainstream integration of Unified support into Solution Areas.
• Manage design for Specialist Sellers, including: compensation, territory, and blueprint.
• Other
• Embody our Culture and Values
  

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement
• OR equivalent experience
  

Additional Or Preferred Qualifications

• Customer focus, seeking to understand future markets and customer needs and actively considering alternative business models to meet those as well as market needs.
• Ability to build forward-looking performance indicators.
• Experience in leading complex teams with emphasis on orchestration and collaboration.
• Ability to manage large programs with numerous stakeholder groups and competing deadlines.
• 6+ years of distinguished experience in Sales / GTM roles.
• Effective internal and external communications skills (written, verbal/presentation)
• Knowledge of Microsoft Solution Areas.
• Prior experience in strategy roles.
  
  

Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $129,200 - $273,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $299,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 8, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.