Cloud Ops and Innovation (CO+I) is the engine that powers Microsoft’s cloud services. The team is responsible for designing, building, and operating our unified global datacenters; managing the demand planning and capacity utilization of our unified infrastructure; and for operating the physical infrastructure (including supply chain, hardware, power, security, and workflow teams). We focus on smart growth with an emphasis on automation, data driven engineering, cost-effectiveness, and environmental sustainability. We deliver the core infrastructure and foundational technologies for

Microsoft’s over 200 online businesses including Azure, Bing, MSN, Office 365, Xbox Live, Skype, and OneDrive. Our infrastructure comprises a large global portfolio of over 100 datacenters and 1 million servers. Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

The Cloud Interconnection and Acquisitions team is responsible for the acquisition of Fiber, Edge, Egress and Peering solutions supporting all of Microsoft’s online services infrastructure. We work with various network engineering, capacity, and long-range planning teams on a collaborative basis to ensure the Microsoft network has the highest quality and availability globally.

As a Network Commercial Escalation Manager at Microsoft, you will be responsible for handling Network Supplier incidents and relationship issues that require escalated attention and resolution. Your role will be crucial in navigating complex network impacting situations, working across multiple teams or suppliers to ensure timely and effective solutions.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Work with the NOC (Network Operations Center) in resolving Dark Fiber Plant incidents with network suppliers, including Civils, Permitting/Wayleaves, Outside and Inside Plant issues.
• Responsible for partnering with network suppliers and internal cross functional teams by removing boundaries and solving complex network supplier related incidents.
• The ability to assess & apply the right sense of urgency in driving resolution for incidents to meet the business need and monitor the effectiveness of the implemented solution (measured impact).
• Responsible for leading commercial escalation with a network supplier during complex incidents and bridge calls.
• Able to work with network suppliers to improve the accuracy of inventory and maintenance events.
• Able to work with network suppliers to improve KMZ accuracy.
• Able to understand contract terms and how they relate to supplier metrics and adherence.
• Ensure that the right resources are available to investigate, identify, and resolve the root cause of a problem.
• Creating RCA’s and associated documents that identify and track problems through the lifecycle.
• Maintain information/data about problems and the appropriate workarounds and resolutions.
• Able to manage chronic issues with a network supplier including recovery of service credits
• Responsible for managing network supplier “Get Well” programs.
• Participate in a 24x7 on call rotation within the Network Commercial Escalation team.
  
  

Other

• Embody our Culture & Values
  
  

Qualifications

Minimum Qualifications:

• Bachelor's Degree AND 4+ years’ experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• 2+ years’ experience managing cross-functional and/or cross-team projects.
  

Other Requirements

These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Bachelor's Degree AND 8+ years’ experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• 6+ years’ experience managing cross-functional and/or cross-team projects.
• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).
  

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Microsoft will accept applications for the role until July 1, 2024.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.