Does pioneering new and innovative ways to reimagine and transform end-user productivity across the breadth and depth of Microsoft’s global workforce sound exciting to you? Are you passionate about the future of work, driving innovation and showcasing an employee experience blueprint that inspires customers and partners to navigate their digital transformation? If so, Microsoft Digital (MSD) is an excellent place for you to grow your career.



MSD's mission is to power, protect, and transform the employee experience at Microsoft around the world. Come build community, explore your passions, do your best work and be a part of the team within Microsoft’s Data Platform & Growth (DPG) organization and Experiences & Devices (E+D) division. MSD, is the team that innovates, creates, and delivers the vision for Microsoft’s employee experience, human resources, corporate and legal affairs, global real estate products, and runs Microsoft’s internal network and infrastructure, plus builds campus modernization and hybrid solutions. You will leverage the latest technologies and focus on empowering Microsoft employees with the tools and services that define both the physical and digital future of work.



The Employee Experience team within Microsoft Digital is the heartbeat of the employee experience across the company. The team powers, enables, and transforms the digital Microsoft employee experience across devices, applications, and infrastructure. They propel the company forward in terms of modern workplace patterns and practices and provide an inspirational enterprise blueprint for customers and partners.



Do you want to lead the digital transformation? Do you want to transform the industry by defining and showcasing Microsoft’s strategy across any number of client experiences? If so, you may be a great candidate for one of our openings in Tenant Integration & Management. We are looking for a motivated, technically oriented Senior Service Engineer to support and manage the core client experiences across Microsoft’s Enterprise footprint. Our objective is to fully transform the Enterprise client experience, making it as simple, intuitive, and reliable as possible while enabling the next level of productivity for both internal and external customers.

This position offers 100% remote work opportunity within the United States.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Work with fellow administrators and stakeholders to manger the M365, D365, and Power Platform tenants of a global enterprise.
• Provide technical subject-matter expertise on two or more areas of the Microsoft 365, D365, and Power Platform service suites.
• Use data and telemetry to make decisions and drive feedback into system design and implementation.
• Partner with other teams to improve products and processes to drive delightful.
• Leverage advanced technical expertise, judgment and decision making to coordinate multiple work streams and resources to resolve complex issues.
• Gain a working understanding of Microsoft businesses and collaborate with mentors and leaders to contribute to cohesive, end-to-end experiences for our users.
• Drive program and process of mitigation (e.g., automation), troubleshoots system issues, and partners closely with internal customers and engineering teams.
• Communicate and drive adherence to security policies and procedures.
  
  

Embody our Culture & Values

Qualifications

Required Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in service engineering, software engineering, network engineering, or systems engineering
• Or equivalent experience.
• 3+ years experience managing and improving an enterprise service, including support for Production systems.
• 3+ years experience as service administrator for Microsoft Teams Room Systems, M365, Dynamics 365, Intune, or Power Platform.
• Proficient troubleshooting client/server software issues across multiple platforms, such as Windows, Linux, Mac, iOS, Android
• Proficient using PowerShell scripts, VS Code, Azure, Power BI to drive automation and service health improvement.
  

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  
  

Preferred Qualifications:

• Passion for continuous learning/ improvement.
• Ability to engineer and manage large, complex solutions.
• 3+ years technical experience working with large-scale cloud or distributed systems.
• Management Information Systems (MIS), or other industry or product specific Engineering Certifications.
• Ability to understand problems and decompose them into smaller problems, using technical articulation for collective problem solving.
• Effective communication and stakeholder management skills.
• Management Information Systems (MIS), or other industry or product specific Engineering Certifications.
• Experience with successful Agile project implementations across diverse teams and geographies.
  
  

Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

#MSD #MSDJOBS #EEJOBSOB

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.