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Senior Technical Program Manager



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IT, Operations
Redmond, WA, USA
Posted on Monday, February 12, 2024
Microsoft’s Cloud business is experiencing explosive growth, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world’s computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity planning and management, supply chain planning and execution, capacity provisioning, and decommissioning and dispositioning of datacenter assets worldwide.

The Cloud Manufacturing Operations and Fulfilment (CMOF) organization within CSCP manages manufacturing operations and fulfillment of IT hardware for Microsoft’s data centers worldwide. We are looking for a Senior Technical Program Manager for our Supply Chain Readiness Engineering team. A well-defined and executed supply chain ensures reliable performance, optimized cost, manages unplanned investments, and provides accurate and timely information across the supply base. Our focus across the infrastructure organization is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.


We are looking for a passionate, high-energy supply chain professional to help build and create sustainable advantages through supply chain efficiencies.

With a technical program management and process improvement mindset, this role is responsible for delivery of Cloud capacity. The role is 50% focused on managing deployment execution and 50% on Design for Excellence improvements driving operational efficiency and optimized service delivery.

  • Drives deep analysis of deployment progress, blockers, and incidents by leveraging existing tools, reports and creating new reports and dashboards through Microsoft based tools (e.g. Power BI)
  • Develops a deep understanding of the workflows in the system as well as the actual work required by data centers and engineering groups. Leads initiatives to enhance processes and drive standardization against mainstream deployments
  • Owns metrics and analytics that show the performance of the deployments against goals, as well as trending
  • Project managing deployments including servers, network, storage, and supporting infrastructure
  • Owns hitting specific cycle time and lead-time goals regarding delivery of the capacity throughout the process
  • Drives deep analysis of deployment progress, blockers, and incidents by leveraging existing tools, reports and creating new reports and dashboards through Microsoft based tools (e.g. Power BI)
  • Makes data-driven decisions and speaks to key stakeholders in terms of data-driven stories
  • Utilizes enhanced tooling, reports and dashboards to drive daily and weekly triage of blockers in the system as well as predictive indicators for demand to be on track
  • Develops and drives strategies to manage deployment demand through the workflow management system in alignment with organizational goals related to throughput and cycle time
  • Drives process standards and common methodologies for various physical and logical deployment activities such as network cabling installation, procurement, docking coordination, network provisioning, etc.
  • Collaborates closely with data center PM’s and Engineering groups as a part of process enhancements
  • Develops engineering requirements and collaborates with partner software engineering teams to develop automation within the deployment process


Required Qualifications:

  • Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
    • OR equivalent experience.
  • 2+ years experience managing cross-functional and/or cross-team projects.
Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

  • 3+ years industry experience in enterprise process engineering in a complex cross-functional matrixed environment, technical program management, and Infrastructure deployment operations
  • Experience with data analysis/presentation, SQL and Power BI or equivalent skills and knowledge
  • Demonstrated technical problem solving and excellent analytical, verbal, written, interpersonal communication skills with attention to detail
  • Well versed in project management methodologies, approaches and tools with a PMP certification preferred
  • Expertise in deployment of high-performance, highly available, large scale distributed network and related technologies
  • Proven track record of partnering with software engineering teams to drive improvements in tooling and automation
  • Knowledge of Supply Chain principles - Planning, Sourcing and Delivering
  • Six sigma experience a plus

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:


Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

This job is no longer accepting applications

See open jobs at Microsoft.