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Senior IT Support Technician

Microsoft

Microsoft

This job is no longer accepting applications

See open jobs at Microsoft.
IT, Customer Service
Gävle, Sweden
Posted on Monday, February 12, 2024
As a Microsoft Senior Data Center IT Support Technician (DCT), you will provide IT support for secure access workstations (SAWs) laptops, Valyrian laptops, Printers, Servers, conference rooms Audio/Visual(A/V) and any other standard IT equipment we have at site. You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

#COICareers

Responsibilities

  • Building strong working relationships with people working within the data center and at corporate.
  • Ensuring Valyrians and SAW devices are in a “healthy” state, meeting Security’s compliance standard.
  • Receiving confidential information to perform BIOS setting changes.
  • Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
  • Providing guidance to users for common SAW repair issues and escalating issues experienced by users.
  • Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
  • Assisting with setup of Laptop and IT Equipment for new hires and take part in making their onboarding experience successful.
  • Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed.
  • Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.
  • Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes.
  • Embody our culture and values.

Qualifications

Required Qualifications:

  • High school diploma or equivalent
  • Proven experience supporting IT equipment or related technology.
  • You will be required to travel between sites as part of this role so a valid driver’s license will be required to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction.
  • This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.

While not required, we also look for the following Preferred Qualifications:

  • Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
  • Applicable certifications: CompTIA, Microsoft, Network Certifications
  • Perform and execute organization’s safety programs and policies, and compliance knowledge.

Background Check Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

This job is no longer accepting applications

See open jobs at Microsoft.