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Matt Wallaert
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Crisis Manager



This job is no longer accepting applications

See open jobs at Microsoft.
Dublin, Ireland
Posted on Monday, February 12, 2024
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

We are looking for a seasoned and proactive individual to spearhead our CO+I Crisis Management Initiatives across the EMEA region. Our primary objective is to fortify our organization and datacenters to adeptly plan for, respond to, manage, and mitigate critical incidents on a global scale. The selected candidate will work as part of a diverse team that is focused on the ongoing refinement and governance of the CO+I Crisis Management tools, strategies, and protocols, ensuring alignment with Microsoft's enterprise standards, global crises benchmarks, and best practices. Our goal is geared towards instilling a proactive crisis response culture, safeguarding the integrity of Microsoft’s global datacenters in the face of unexpected challenges.

The ideal candidate will have a robust history of leading and implementing global crisis management and emergency response strategies. They should excel in preparing teams across large enterprises and evaluating the effectiveness of our crisis response through practical drills and real-time incident management. Strategic foresight, coupled with a proven track record of achieving set objectives, is crucial. Engaging and guiding senior executives will be a routine aspect of this role. The successful candidate will not only understand the significance of our current crisis management measures but

also craft the future roadmap essential for a rapidly changing company and evolving risk environment. Being an astute program advocate, collaborating with various stakeholders, and influencing without direct authority are key skills for this role. Superior verbal and written communication skills are essential.



  • Oversee and coordinate rapid and effective responses to crisis situations across the region, ensuring minimal

disruptions to the business.

  • Work as part of the team on designing and implementing comprehensive crisis management strategies and

protocols tailored to organizational needs.

  • Serve as the primary point of contact during crises, ensuring clear and effective communication with stakeholders,

including CO+I employees, leadership, and other organizational partners.

  • Regularly evaluate organizational vulnerabilities and potential threats to proactively address and mitigate risks.
  • Work closely with various stakeholders to ensure a cohesive approach to crisis management.
  • Conduct crisis management training and exercises.
  • Lead post-incident reviews to assess response efficacy, identifying areas for improvement and lessons learned.
  • Continuously monitor global and local events, trends, and news to stay informed about potential threats and

beset practices in crisis management.

  • Gather feedback from stakeholders post-crisis and adapt strategies and protocols accordingly.
  • Aid across other resilience pillars as necessary.



Required/Minimum Qualification

  • Strong experience in resilience, crisis/incident management, or business continuity

Additional Or Preferred Qualifications

  • Previous work experience within a Fortune-500 company
  • Bachelor's Degree in Management Information Systems, Business Continuity, Mathematics, Statistics, Disaster Science, Computer Science, or related field AND experience in reliability, resilience, crisis/incident management, business continuity, risk management, engineering, or compliance work o OR equivalent experience.
  • Disaster Recovery Institute International (DRII) certification (e.g., Associate Business Continuity Professional [ABCP], Certified Functional Continuity Professional [CFCP], Certified Business Continuity Professional [CBCP], Master Business Continuity Professional [MBCP]).
  • Business Continuity Institute (BCI) certification (e.g., Certificate of the Business Continuity Institute [CBCI], Associate Member of the Business Continuity Institute [AMBCI], Member of the Business Continuity Institute [MBCI], Fellow of the Business Continuity Institute [FBCI]).


The ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud

Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and

every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

This job is no longer accepting applications

See open jobs at Microsoft.