We are building the Intelligent Conversation and Communications Cloud (IC3). We power Microsoft’s first-party real-time conversation products, notably Skype and Teams with many millions of users, by providing reliable and high-quality audio and video calling, meetings, and chat services that work every time, from anywhere, on any device. And we expose our core capabilities to third-party partners, with which they can bring conversations to life in their own products. With IC3, we will enable customers to do more by making conversations on our platform more intelligent, surfacing useful information in real-time and taking actions on the customers’ behalf during the conversation. And, we will learn from each conversation. Every call, meeting, or chat will make the next one better.

Building and running services at scale for Microsoft 365 for hundreds of million consumer and enterprise users is very challenging, but it is a lot of fun and rewarding. We are looking for smart, passionate engineers at many levels to help us do just that to power and deliver on IC3 mission. This opportunity will allow you to make a broad positive impact across many critical IC3 domains such as chat, audio/video calling, meetings, service and data engineering, and service management.

We want you because you have an insatiable passion for technology, your constant intellectual curiosity and willingness to learn, your ability to communicate well in a team environment, your desire to make our team better with your contributions and of course your ability to deliver the right results at the right time.

Responsibilities

• Define the strategy for Microsoft Teams to ship high quality releases in terms of quality, reliability, and performance for online meetings.
• Execute on the strategy by developing a plan to automate investigation of bug reports and other end-user feedback to identify product shortcomings and collaborate with other teams on fixing those.
• Develop a plan to improve our test pyramid of unit tests, integration tests, and end-to-end tests to ensure the quality of Microsoft Teams releases and to prevent regressions.
• Define goals and metrics by thinking deeply through the above scenarios and translate that into specifications.
• Leverage your superb interpersonal skills to ensure smooth cross-group collaboration and execution.
  
  

Qualifications

• Bachelor's degree in computer science, engineering, math or related field, or equivalent experience.
• Experience in technical program management or related relevant experience
• Demonstrated ability to come up-to-speed quickly on a new technical domain.
• Self-motivated and curious with a growth mindset, with the ability to structure complex problems and think creatively.
• Demonstrated written and verbal communications skills.
  
  

Preferred;

Technology experience with audio/video technologies preferably in the real-time communications industry either in development or product management

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Standard Background Check

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.