Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.

Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence. The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture.

Within Azure Data, the business intelligence team builds and maintains Power BI which is the undisputed leader in BI tool in the industry today and serves as the bridge between data professionals & Office users. Power BI’s core value proposition is to enable end users to get answers & insights from their data through data visualization.

Do you want to re-invent the support experience for the largest, most strategically critical Microsoft customers? Are you customer-obsessed, with attention to detail and a penchant for driving efficiency at scale?

Microsoft Fabric brings together a range of data management, integration and reporting functions, into one cohesive SaaS offering. Customer support is critical to customer success with this product (and any enterprise product). We are the Advanced Cloud Engineer (ACE) team for Fabric, a fast-growing engineering team of customer-obsessed individuals.

We are fundamentally changing how we deliver world-class support to our strategic Microsoft Fabric customers and building a new global support operations team to do it. We are looking for a Program Manager II who is customer-obsessed Advanced Cloud Engineer (ACE) to be part of the Fabric platform organization and help us reinvent the customer support experience for our top-strategic customers.

The group fosters a diverse and inclusive work culture that prioritizes people at all times. We spend our days collaborating with, teaching, and learning from a diverse set of world class engineers. We develop, test, and check code in every day. We do not just value differences or different perspectives, we seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Engage and provide advanced technical support and troubleshooting for top Microsoft Fabric customers; assisting customers and internal teams in resolving complex issues related to implementation, configuration and usage of MS Fabric workloads.
• Act as a expereinced Power BI; stay up-to-date with the latest features, functionalities and best practices.
• Investigate and diagnose escalated issues by analyzing logs, errors and system behavior, and work towards finding effective solutions or workarounds.
• Maintain and develop professional relationships with internal teams (i.e., Customer advisory team, etc.).
• Collaborate with internal groups to identify and prioritize bug fixes, feature enhancements and performance optimizations and channel product feedback to relevant internal teams.
• Contribute to educating the customers and the community by participating in technical forums and developing self-help documentation and quick "How To" videos.
• Embody our culture and values
  
  

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• 1+ years experience managing cross-functional and/or cross-team projects.
• 1+ years experience working with Power BI.
• 1+ years experience working in Data Science, Data Engineering and Data warehousing.
  
  

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  
  

Preferred/Additional Qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.
• 4+ years experience managing cross-functional and/or cross-team projects.
• 1+ years experience reading and/or writing code (e.g., sample documentation, product demos).
• Experience in analyzing, troubleshooting, and providing solutions for technical issues.
• Customer-facing & presentation skills; have interpersonal and communication skills with the ability to explain complex technical issues to executives.
• Knowledge with one or more of the following Microsoft Fabric services (level 200 or higher) - Synapse Data Science, Synapse Data Engineering, Data warehousing, Real-Time Analytics, Data Factory.
• Experience working with Power BI (at least level 300-400 or equivalent certificates), DataMarts, Dataflows, Power Query, DAX.
• Demonstrated ability to work well with diverse colleagues and customers in a global operation.
• Problem-solving, thinking and written/verbal communication skills.
• Prior experience in customer success or support account-management roles.
• Experience contributing to or influencing the supportability of enterprise software, which might include success in customer satisfaction improvement, efficiency improvement or both.
  
  

Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.