Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our innovations empower billions of customers worldwide.

Our mission in Azure CXP is to transform Microsoft Cloud customers into fans. We are customer-obsessed problem-solvers charged with driving a vision to maximize quality, reliability, and security of the Microsoft Cloud and, in turn, to optimize customer experiences (CXP). We orchestrate deep engineering engagements in areas like incident management, support, and workload deployment and stabilization. We analyze and amplify customer voices within our own team and across product teams, centering customer needs in our Quality vision for Azure. We innovate ways to scale customer care through in-product experiences and platforms. Our culture of growth mindset and inclusion is central to who we are and how we work. We know that empowering our customers starts with empowering every team member to do their best work.

Every minute of every day, our customers stake their entire business and reputation on the Microsoft Cloud. When we achieve our world-class standards of quality, security, reliability, and support, our customers win.

We are looking for an experienced Senior program manager to partner closely with key engineering leaders across Azure to drive combined strategy & programs focused on making Azure the safest and most reliable cloud. Your work will include defining and measuring platform Quality success measures via OKRs (Objectives and Key Results), establishing accountability across engineering teams, and managing execution and communication cadence across engineering stakeholders to ensure leaders are informed of progress, risks, and issues. This role enables you to contribute to improving our customer experience on Quality. It is an exciting opportunity to expand knowledge and skills and to work with a globally distributed system. Ability to balance analytical and technical skills with the ability to influence decision makers within Azure engineering team would be vital to delivering impact & results. If you care about reliability in high scale services world, this will be your place.

We are seeking an experienced Senior Program Manager to play a pivotal role in collaborating with top engineering leaders throughout Azure. This position is centered on leading a unified strategy and program initiatives aimed at elevating Azure as the most secure and dependable cloud service. Your responsibilities will involve setting and tracking platform quality objectives through OKRs (Objectives and Key Results), ensuring accountability among engineering teams, and overseeing the progress, risk, and issue communication among engineering stakeholders to maintain leadership awareness.

This role offers a unique opportunity to enhance the customer experience through quality improvements, and it is a chance to broaden your expertise and skills while working with a vast, globally distributed system. Success in this role requires a blend of robust analytical and technical abilities, coupled with influential skills to guide decision-making within the Azure engineering team. This position is ideal for someone passionate about ensuring reliability in a high-scale service environment. Join us to make a significant impact and drive results in this dynamic field.

This role supports flexible work from home with occasional in-office meetings.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Drive and support the product quality and reliability strategy for Azure services through ongoing quantitative and qualitative analysis.
• Drive improvements within the Quality roadmap using established project, program, and process management methodologies to make Azure the most reliable cloud.
• Drive continuous improvement to customer and engineer experience via empowerment and accountability leading executive reviews.
• Quickly innovate and validate ideas through data delivering pilot programs and experiments.
• Establish closed loop processes, inspecting progress, and be comfortable holding stakeholders accountable.
• Apply systems thinking and standards approach to solve problems at scale, and through automation.
• Gather and analyze qualitative and quantitative data to identify meaningful actions to improve platform quality.
• Design and drive implementation of reporting by interfacing with business, engineering, finance, and systems teams to provide actionable insights.
• Contribute to a healthy and inclusive team environment.
  
  

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience
• 2+ years of experience managing cross-functional and/or cross-team projects.
  

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years there after.

Preferred Qualifications:

• 5+ years of experience in building, defining, and cross-functional and/or cross-team project and strategies across multiple organizational units.
• 2+ years experience driving quality for cloud services.
• Knowledge of program management practices within and across software development services and models.
• Understanding of engineering practices followed by cloud services.
• Experience with implementing Site Reliability Engineering principles to improve and maintain reliability.
• Experience with Systems and Standards based engineering organizations.
  
  

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.