Customer Success Account Manager

Microsoft
Microsoft

Sales & Business Development, Customer Service

Johannesburg, South Africa

Posted on Jul 14, 2026
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Overview
Step into a role where your ideas spark innovation and your impact is felt every day. As part of the Customer Success Account Manager - Financial Services team, you will have the opportunity to drive change at the intersection of technology and business within the Financial Services industry, partnering with top clients who are shaping the future.
In this position, you will be at the forefront of technology, focusing on advancing cloud technology and artificial intelligence services to deliver exceptional value for clients. As a Customer Success Account Mgmt IC2, your expertise will help our customers realize business value by enabling them to adopt, innovate, and grow on their technology journey. You play an essential part in delivering customer value, helping clients in financial services become pioneers in their field.
Join our team and become a cornerstone in helping customers realize business value at the leading edge of technology. Make an impact, drive results, and help shape the future of financial services.
At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.


Responsibilities
  • Deliver success through empowerment and accountability by modeling, coaching, and caring—living our culture, practicing leadership principles, and investing in the growth of others.
  • Lead by example with a security-first approach, owning executive relationships, ensuring customers are recognizing value as planned, and managing potential issues in partnership with colleagues.
  • Identify, understand, and manage the needs and expectations of key customer and partner stakeholders, incorporating security and resiliency into business value conversations.
  • Gather feedback to identify critical customer patterns and priorities, prioritize resources, and communicate the status of delivery programs to stakeholders.
  • Drive strategic conversations to demonstrate alignment with customer objectives, lead the adoption of customer success strategies, and support account team planning for technology adoption and transformation.


Qualifications
Required/minimum qualifications
Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field OR equivalent experience.
Additional or preferred qualifications
Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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