About Us

KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning performance marketing and data and technology. Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com

Role Description

The Client Success Account Director will report directly to the Global Business Director and will play a pivotal leadership role across client portfolios. You will act as the strategic digital lead across multiple accounts, partnering closely with internal specialist teams and senior client stakeholders to drive business growth, lead innovative digital strategies, and elevate operational excellence. The role requires an exceptional understanding of digital marketing channels and the ability to guide multi-disciplinary teams to deliver best-in-class work. You will be responsible for identifying growth opportunities within your portfolio, developing long-term client roadmaps, and ensuring the delivery of outstanding performance and service.

Key Responsibilities

Strategic & Digital Leadership

• Serve as the strategic lead for key client relationships, driving cross-channel strategies that deliver measurable business outcomes.
• Provide deep expertise across digital channels (PPC, SEO, Affiliates, Social, Programmatic), and lead integration of these to form cohesive client solutions.
• Partner with internal teams (including Planning, Strategy, Channels, and Insights) to proactively identify opportunities to improve performance, efficiency, and innovation.
• Stay ahead of market trends and innovations to bring forward-thinking ideas to client strategies and agency practice.
• Lead the development and communication of annual and quarterly strategic plans, forecasts, and roadmaps.

Client & Portfolio Management

• Own senior client relationships and act as a trusted business advisor.
• Develop and maintain account growth plans and pipeline forecasts; identify and convert upsell and cross-sell opportunities.
• Ensure operational excellence through oversight of delivery, campaign health, and strategic reporting.
• Resolve challenges quickly and effectively, balancing client satisfaction with agency objectives.
• Represent the agency in client QBRs, executive meetings, and strategic workshops.

Team Leadership & Development

• Lead and inspire a cross-functional client success team, setting clear goals, providing constructive feedback, and championing career development.
• Foster a collaborative, high-performance team culture rooted in accountability, learning, and shared success.
• Support resourcing, onboarding, and development of team members.
• Provide mentorship to Associate Directors and Managers, elevating their client and commercial acumen.

Innovation & Thought Leadership

• Drive the creation of industry POVs, trend analysis, and actionable insights that contribute to client and agency growth.
• Champion test-and-learn approaches, pilot programs, and innovative partnerships.
• Share best practices and learning across the wider Client Success and agency teams.

Employee Transparency

At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands is an equal-opportunity employer and is committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.

Please reach out to our Talent Inclusion Specialist Jess at Jess.Richardson@mbww.com if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.

THE PERKS

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:

• Flexi–leave, with 25 days annual leave to be taken as the minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year
• Free breakfast and free lunch
• Early finish Fridays
• Core Hours (Mon-Thurs, flexible start/finish times)
• Retail discounts
• Electric vehicle salary sacrifice car scheme
• Wellbeing programme, including Headspace & flu jabs
• Interest-free season ticket loan
• Paid time off for Volunteering
• Group Income Protection
• Life Assurance
• Private Medical Insurance or Health Cash Plan (dependent on level)
• Group Personal Pension Plan with matched contributions from 3-6%
• Generous Parental Leave & Pay
• Independent mortgage advice
• Financial education
• Employee Assistance Programme
• Free eye tests
• Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!