Job Scope Summary

• Driver of the 360 integrated experience of client’s business, working to grow the agency's scope of influence (including digital crafts) with the client and growing share of services.
• Work alongside VP and ensure all client’s businesses meet and reach set financial goals and agency/client KPIs
• Responsible for the growth of clients
• Mentor key talents and develop team’s competencies and skills
• Provide essential and critical oversight in ensuring excellence is achieved across accounts
• Staying up to date with current industry trends and innovative media solutions.

Strategy and Development

• Overseeing the team in receiving and understanding the client brief
• Main PIC for all matters relating to the client
• Oversee clear briefing to other collaborating teams
• Understand and build the holistic solution (media, digital including but not limited to, data/analytics and e-commerce, creative, performance and social) for the relevant clients in line with the client/agency's direction
• Drive strategy and innovative solutions, from pitch to execution and ensuring highest quality standards are met
• Consistently set, evaluate, update and deliver client KPIs
• Play a key role in presenting strategy/innovation and concepts to clients, along with follow up, closing, and management of constructive feedback

People

• Overseeing team and making sure all timelines and budgets are met
• Developing the strategic and general skills of the group
• Ensure internal systems (tools, frameworks) and guidelines are adhered to with clear and concise communication internally and externally
• Key driver of resource planning and development within the responsible area
• Attract and retain staff by coaching and motivating team members to instill confidence, excellence, empowerment and progression, and teamwork

Client Relationships

• As the lead PIC on the account, ensuring client management levels are at their highest quality and minimise negative feedback/dissatisfaction/complaints.
• Main point of contact to be maintained and nurtured progressively
• Maintain an up-to-date knowledge of the client's industry
• Leads new business function (e.g pitches and spotting new business opportunities).

Financials:

• Maximise all business opportunities within existing clients
• Ensuring that teams follow all company procedures in negotiations
• Aware of account profitability and flagging of matters that involve financial risks, followed by planning of how to manage these situations
• Financial reporting.

Awards:

• Champion innovation for client’s business by developing, executing, documenting and crafting award worthy campaigns for both local and regional campaigns
• To motivate team members to produce award winning solutions for all clients
• Participate in local and international awards which are relevant

Any additional ad-hoc task assigned by your supervisor.

JOB REQUIREMENTS:

• 12 years and above of experience in a relevant role
• A strong knowledge of best practices in project management
• Effective negotiation and conflict management skills
• The ability to see big picture while managing minute details
• Proficiency in Microsoft Project, Excel, Word and PowerPoint
• Confident and able to handle demanding situations professionally