OUR COMPANY

Initiative celebrates diversity in an inclusive environment where all of our 6,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world.

We believe in the power of media to reshape our industry and orchestrate a brand’s entire consumer experience, by balancing both what unites people and what makes them different. When brands unite people in culture, they build Fame, and when brands connect individuals to their unique journeys, they build customer Flow. Media responsibility is at the forefront of everything we do, whether it’s creating media plans that reflect the diversity of our communities, promote brand safety, and foster sustainability.

Our agency celebrates diversity in an inclusive environment where all of our 6,000+ strong talent across 90+ markets feel seen, heard, and valued. Our vision is to create not only a better media company, but also a better media industry, and maybe even a better world.

We make a promise to our people that we double down on seeing, celebrating & elevating all the things that make you, uniquely you. And just as we do for our brands and clients, we connect our people to the journeys that matter in building a meaningful career.

There are four I’s in Initiative and these represent our core values and behaviors.

➢ INDIVID[YOU]ALITY – you bring your genuine and unique self to and into the work, every day.

➢ INSTINCT – you’re tuned in and armed with intelligence; you have a bias for action – shit happens when you’re around.

➢ IMAGINATION – your ability to imagine and bring to life the ideas, solutions, and the future of Initiative, makes us THE create media agency in the world.

➢ IMPACT! – you care deeply about the impact you have on our clients, their customers, our community, the media landscape and our world at large.

About Initiative Health

Initiative Health is the healthcare division of Initiative, a culturally-driven, media-led communications agency known for delivering transformative brand strategies through our proprietary ‘Fame and Flow’ approach. We specialize in healthcare clients, particularly in the prescription drug and OTC medicine space, and are seeking a Group Strategy Director to lead strategy for our largest global healthcare client, focusing on key therapy areas including vaccines and oncology.

THE KEY ASPECTS OF CLIENT OPERATIONS:

• To drive global consistency and excellence in our way of working across global, regional, and local teams and clients.

• Create, and keep updated, all templates, playbooks, processes, specific to all account needs and requirements.

• Identify and leverage opportunities for operational efficiencies, collaborating closely with functional leads to implement improvements in work methodologies.

• Systematize and drive enablement of best practice sharing across the globe for teams to be inspired by best-in-class product and campaigns, to uplevel innovation and product excellence

• Ensure all teams are onboarded and trained on a consistent basis on all operating processes, systems, tools, and playbooks. Drive adoption and monitor adherence of all process with teams to continue to drive efficiencies.

• Work with other business functions such as finance, billing, and analytics teams to ensure the processes in these areas are calibrated and documented to ensure the best possible delivery of service

• Work with the relevant teams to create self-service digital platforms (eg: SharePoint) customized to specific client teams’ needs that can be used for housing all templates, tools, playbooks, thought leadership, category and marketplace insights, and trainings.

• Be responsible for the implementation and analysis of client surveys (eg: TRR), and work with CAM teams to develop action plans to address client feedback and drive improvement in service delivery
• Continuously look for and identifying areas for improving processes, ways of working and other operational aspects of the account and support the development of initiatives that streamline ways of working

MANAGER, CLIENT OPERATIONS: RESPONSIBILITIES

• To work with the Director, Client Operations on all aspects of the above

• Working closely with members of all the associated crafts, to be responsible for the majority of the day-to-day operations of the account, for example:

• Managing the relevant stakeholders across different departments and markets, and clients

• Management of workflows and time management to keep the teams on track, ensuring that any changes are clearly communicated, both internally and to clients

• Streamline communications within and between teams

• Support CAM with information gathering from the markets, both for ongoing trackers and ad-hoc requests

• Creation of relevant templates to explain project process or processes

• Identify gaps and inconsistencies in process across markets, and propose solutions
• Creation and updating of internal status reports

QUALIFICATIONS:

• Agency experience

• Must have good technical knowledge of Microsoft Office Suite, particularly PowerPoint and Excel. Project Management software knowledge is not necessary, but would be useful

• Be well organized and able to manage time effectively

• Be a problem solver with a mind set to identify gaps and opportunities in the operational status quo of the account and find innovative and smart solutions to make our gears run smoother.

• Be able to perform data analysis and interpret insights to create actionable strategies.

• Have good written and verbal communication skills, including the ability to articulate results and recommendations of analysis to a variety of audiences within the organization.

• Experience breaking down complex asks into detailed tasks/sub-task.

• Have the ability to build positive and collaborative relationships at all levels.

Employee Transparency

At IPG Mediabrands, we celebrate differences and believe this makes us stronger. IPG Mediabrands are equal-opportunity employers committed to championing an inclusive culture that provides a sense of belonging for all our employees. We do not discriminate against any applicant based on age, disability, race, colour, ethnicity, national origin, gender, sexual orientation, gender identity, religion, belief, marital status or any other characteristic protected by law.

Please reach out to our Talent Inclusion Specialist Jess at Jess.Richardson@mbww.com if you would like to have a confidential conversation regarding any adjustments that would ensure our recruitment process is accessible for you. Please note requesting a reasonable adjustment will not affect your application.

The Perks

We aim to provide all our people with a supportive and fun work environment where you can develop your full potential and benefit from the broad range of opportunities within the agency. When you join us, we want to make sure you feel valued – and that you are rewarded for your fantastic work. So, we also offer a range of benefits:

• Flexi–leave, with 25 days annual leave to be taken as minimum. In addition to your holiday entitlement, the office usually closes between Christmas & New Year
• Free breakfast and free lunch
• Early finish Fridays
• Core Hours (Mon-Thurs, flexible start/finish times)
• Retail discounts
• Electric vehicle salary sacrifice car scheme
• Wellbeing programme, including Headspace & flu jabs
• Interest free season ticket loan
• Paid time off for Volunteering
• Group Income Protection
• Life Assurance
• Private Medical Insurance or Health Cash Plan (dependent on level)
• Group Personal Pension Plan with matched contributions from 3-6%
• Generous Parental Leave & Pay
• Independent mortgage advice
• Financial education
• Employee Assistance Programme
• Free eye tests
• Flexible benefits including Dental, Travel insurance, Cycle to Work, Gym Discounts and many more!