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Matt Wallaert
Matt Wallaert
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Client Director on Tourism Australia



Sydney, NSW, Australia
Posted on Monday, January 29, 2024

The Role

A unique role in the Australian market, this Client Director role provides the perfect candidate with experience in international market management alongside of working on the best brand in the world - Tourism Australia.

The Global Hub based in Sydney is responsible for setting the strategic & comms framework/approach for 15 markets, ensuring best practice planning & execution is delivered in markets, identifying audiences for growth and deploying research to understand audiences better and implementing tools, data and tech set-up for local & central set up.

The Client Director is responsible for ensuring all Hub responsibilities are enacted to highest standards, creativity & innovation are at the heart of recommendations and as the main point of contact with marketing team being a trusted advisor to client working in close collaboration with Global Client Partner.

What's exciting about the role?

  • Lead response to briefs working closely with agency village on delivering OESP solutions that connect to business outcomes
  • Day to Day account management of TA business.
  • Lead client WIPs, market WIPs and day to day deliverables.
  • Assist GCP in overall management of International markets.
  • Review market strategy & planning responses to elevate thinking, working with markets on defining growth audiences
  • Responsible for leading the client relationship through all interactions.
  • Constant consideration to awards approach and tracking campaign results.
  • Develop proactive solutions that deliver against client business objectives.
  • Ownership of the financial reconciliation process and contract commercials.

What will you need to be successful?

  • Market leading planning skills and well-established Client Management experience
  • A lover of process and quality control which is critical in managing a global account
  • Strong client relationship skills and comfort in dealing with broad and senior range of stakeholders
  • Ability to professionally manage client push back at a senior client level when required.
  • Excellent presentation and communication skills, both written and verbal.
  • Ability to build relationships remotely with a culturally diverse network of colleagues globally.
  • Self-starter and ability to work autonomously.
  • Works well under pressure and maintains composure, positively influencing others.
  • Ability to track client revenue and provide updates to senior management.
  • Develops effective business plans with your Global Client Partner
  • Results focused and sets high goals for self and others.
  • Comfortable in challenging status-quo with the client, ensuring client receives the best results.

Curious about our perks?

  • We take our work-life balance seriously. We have industry-leading leave entitlements including; Birthday Leave, Extra annual leave days and up to 16 weeks Paid Parental leave.
  • Talk about some futuristic tech - we use automation and robots to free you from repetitive, boring stuff.
  • Family Inclusive - ask us about flexibility!
  • Hybrid working policy including remote international opportunities.
  • Agency perks including; early finish Fridays, culture club, breakfast, health and wellbeing initiatives, daily meditations, employee assistance programs, culture club.
  • Constant focus on your growth, learning and development within the business.

Think this might be your next step? Apply now for a chat with the Talent team!

Get a sneak peek at what our people think about us!

We value unique backgrounds and experiences to encourage and celebrate diversity. First Nations people, those identifying as LGBTQ+, people of all ages, people with disabilities, and people who are culturally and linguistically diverse are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.