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SharePoint Support Engineer

Kinesso

Kinesso

Customer Service
Malaysia
Posted on Tuesday, September 5, 2023

Role Summary

We are seeking a skilled SharePoint Support Engineer to join our team. This role will provide technical support and guidance to end users as well as be the escalation point for support team for both SharePoint 2019 and SharePoint Online sites. You will play a key role in customizing SharePoint sites, libraries, and lists to enhance user experience using out of the box functionality as well as designing and building workflows and forms using tools such as SharePoint Designer and Power Platform. You will also assist with site branding customizations using CSS and PnP PowerShell. Staying up to date with the latest SharePoint and Office 365 features, updates, and best practices, will also be part of your responsibilities.

Responsibilities

• Provide technical support and guidance to end-users, assisting with user adoption and training.
• Research, troubleshoot, and fix SharePoint site issues.
• Customize SharePoint sites, libraries, and lists to enhance user experience and optimize content management.
• Update CSS, Themes and Master Pages
• Develop custom SharePoint workflows and forms using SharePoint Designer, Microsoft Power Platform, PowerApps and other development tools.
• Perform site administration tasks.
• Develop and maintain training/procedural documentation for support teams.
• Monitor and assume the responsibility of support tickets assigned to the SharePoint queue for prioritization and resolution.
• Assist with Azure B2B guest user accounts Setup and Site invitations as needed.

Requirements

• Previous SharePoint experience with SharePoint Online/O365 and SharePoint on Premise 2019.
• Experience with development tools or languages, including CSS, HTML, InfoPath, SharePoint Designer, Power Automate, PowerApps and Power BI.
• Experience maintaining SharePoint users, groups, and permissions.
• Site/content administration experience with SharePoint 2019 and SPO
• Ability to work independently, prioritize tasks efficiently, multitask, and manage time effectively.
• Experience with MS Teams and understanding of integration with SharePoint.
• Experience creating custom forms with InfoPath and PowerApps.
• Experience developing custom workflows with SharePoint Designer and Power Automate.
• Experience managing and using SharePoint PowerShell modules (PnP PowerShell scripts).
• Familiarity with Google Analytics a plus.

Personal Attributes

• A strong spirit of innovation, self-starter, and independence
• Result-driven, high enthusiasm, and can work well with others.
• Strong desire to learn new things and pass knowledge acquired onto others.
• Able to manage own hours and work in a remote team environment.
• Proficient in English – both verbal & written


About Kinesso

Kinesso, the Marketing Engine of IPG, is focused on creating data-driven solutions through enhanced or newly created products and services, maximizing the impact of traditional and addressable media. Kinesso’s core principle is to drive smarter business decisions and better outcomes for clients using our suite of data and technology services. Powered by Acxiom, IPG’s foundational data and technology layer, the company will provide comprehensive data-driven marketing capabilities to clients, as well as act as a trusted data management partner to brands. Designed for flexibility and speed, Kinesso’ offerings are structured to improve media and marketing performance with an emphasis on accuracy, agility, and effectiveness. Our open architecture approach is powered with the right combination of creativity and data, activated with flexibility, and measured with precision.

Why Join Us?

We offer a culture based on trust, freedom & ownership. Employees can manage their own time with flexible hours. We focus on productivity, ability & attitude as primary factors of success in our organization. Please note that this job is for the data and technology group of Kinesso with an office in Petaling Jaya.