Director, New Verticals Design
DoorDash
About the Team
DoorDash is missioned to disrupt the future of delivery logistics in the three-sided marketplace: Consumers, Merchants, and Dashers. We have achieved exponential growth since the foundation in 2013, and we are proud to have become the top food delivery service in the US. our company is at the pivotal point of transforming the user experience to the next level, as all three-sides of the marketplace continue to grow fast and the business expands beyond food delivery.
At DoorDash, our customers - Consumers, Merchants, and Dashers alike - are at the forefront of the product strategy. We deeply believe that the best customer experience is synonymous with the success of the company’s business in the long run. Design plays a strong voice, providing critical thought partnership in cross-functional product development. This is where you come in.
We're looking for a Design Director to lead the ever-growing emerging verticals in Consumer products. You’ll define all kinds of exciting 0-to-1 initiatives such as Grocery, Convenience, Pharmaceuticals, and endless possibilities, in a startup-like setting within a startup. The team is still at an early stage, which means you’ll get to shape the design culture and process from the ground up and get to drive big and meaningful design problems. Check out our Design Team's Medium Blog and Design Site to learn more.
About the Role
As Design Director for the New Verticals Consumer Experiences team, you’ll be responsible for:
- Transition our already top-rated consumer app to the world-class super-app.
- Be a disruptor with strong vision and leading from the front.
- Actively practice and evangelize the customer-centric thinking organizationally
- Play a strong thought partner to cross-functional teams like Product, Engineering, Analytics, and Operations to realize the company’s mission and vision
- Partner with the rest of the design leadership team to build the holistic journey in three-sided marketplace
- Recruit best talents who will raise the bar at DoorDash
- Coach and mentor designers on both soft and hard skills and help them develop and achieve career goals
- Build a culture that elevates the team, in terms of both performance and morale
- Establish the operating model that increases the team’s effectiveness
- Align the team’s priorities and deliverables to the company’s overarching strategy and goals
- Be the inspirational leader by your creativity, vision, commitment, and persistence
You'll report to the Head of Design for Consumer Experiences on our Product Design team.
You’re excited about this opportunity because you will…
- You thrive in a fast-paced startup environment
- You have grit and resilience.
- You are comfortable in navigating through ambiguity and complexity
- You exhibit a strong bias toward action
- You can think and scale at 10x
- You are a proactive problem solver, not just a problem identifier
- You are curious and willing to go above and beyond the job description
- You are a respected people manager with high EQ; You know how to motivate a team even in the most challenging times
- You attract top talents and hire people who will raise the bar
- You are able to stand up for shipping the quality product for customers
- You make a great thought partner with the cross-functional teams
- You are an excellent storyteller and effective communicator
- You exude a can-do attitude and enthusiasm
- You are self-aware and humble
We’re excited about you because…
- Strong portfolio showcasing the problem-solving skill at large scale and high design caliber; you MUST provide a link to your portfolio (and password if applicable) to be considered for this role
- 10+ years of experience in design, with a minimum of 5 years in team building and management
- Fluency in the latest product design trends, tools, and technology cross-platform
- Must be able to work in one of our hub offices (SF, Sunnyvale, New York or Seattle) 2x per week
- Prior design experience in the commerce/marketplace/local industry is preferred
Why you’ll love working at DoorDash
- We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
- We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
- We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.