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Matt Wallaert
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Manager, Community Policy

DoorDash

DoorDash

Chicago, IL, USA
Posted on Saturday, February 10, 2024

About the Team

DoorDash’s Trust and Safety team is seeking a Community Policy Manager to create, write, and implement the policies that guide online and offline behavior on the platform. This is an exciting opportunity for a candidate with a strong background in policy and trust and safety to drive impactful initiatives to ensure the safety of more than XX Dashers and YY Customers who rely on DoorDash every month.

About the Role

As the Manager of Community Policy, you will be responsible for crafting, socializing, and implementing the rules that guide behavior of our customers, dashers, and merchants. You will bring empathy and ethical judgment in shaping our values-driven policies. You will work closely with public policy, legal, operations, product, support, and leadership to build and ensure the appropriate implementation of our policy framework. You have excellent communication skills and can work with a range of people from front line Trust and Safety associates to senior company leadership.

You’re excited about this opportunity because you will…

  • Craft, socialize, and implement new Community Policies to ensure that consumers, dashers, and merchants are safe on DoorDash
  • Identify gaps or improvement areas in our Community Policies, and take a proactive approach to solving trust and safety challenges
  • Own and manage the Enforcement Guidelines to translate our Community Policies into actionable guidance for our front-line Trust and Safety associates
  • Work closely with T&S and Product teams to assess new initiatives and provide pragmatic guidance to minimize safety risks
  • Weigh in on sensitive escalations from the Trust and Safety team and discuss decisions with our leadership team.

We’re excited about you because…

  • 5+ years of experience in relevant fields such as policy development, content policy, or trust and safety for a technology company
  • Passionate about creating a safe and trustworthy experience for DoorDash users
  • Bring strong judgment to balancing the interests of our users in challenging situations
  • Are empathetic, pragmatic, and principled in your approach to Trust and Safety issues
  • Work collaboratively with strategy & operations and product teams to problem solve and build solutions that will address issues upstream
  • Have strong communication skills, and can clearly communicate complex challenges and provide clear recommendations
  • Are responsible and reliable – you independently track your progress towards goals, and will ask for help of communicate upwards if you run into any problems
  • Are curious – you love investigating and can get to the lowest level of detail when solving a problem

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:
$108,000$162,000 USD
New York Pay Range:
$108,000$162,000 USD