Senior Implementation Associate
About the Team
The New Verticals Implementation Team is on the ground floor of building DoorDash’s next big business. Partnering closely with teams to establish the critical relationship between Doordash and the Merchant. We manage onboarding, implementation, and launch for Merchants joining the platform.
About the Role
We’re hiring a Senior Implementation Associate, who is excited to work with Merchants from the sales cycle all the way through go-live and post-launch review and support. You will achieve team goals by ensuring optimized platform presence, accurate inventory set-up and efficient operations for our Merchants.
You’ll report into the Implementation Manager on our New Verticals team where you’ll have direct access to all you’ll need to grow your career to the next level. We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity.
You’re excited about this opportunity because you will…
- Work on one of the most challenging problems to solve in e-commerce - solving for thousands of unique items and limited existing data.
- Project Manage our Merchants experience from start to finish
- Engage merchants every day, starting at the bottom of the sales cycle through post-launch support.
We’re excited about you because…
- You have 2-3 years of applicable experience in Implementation, Customer Success or Account Management
- Proven track record of working directly with customers
- You have some experience with POS Systems, Open API or SFTP Integrations
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.