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Sr. Associate, Enterprise Account Management - Restaurants

DoorDash

DoorDash

Sales & Business Development
Chicago, IL, USA · Boston, MA, USA · New York, NY, USA · Washington, DC, USA
Posted on Saturday, January 27, 2024

About the Team

The DoorDash Enterprise Restaurants team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in every market in which we operate.

About the Role

As an Enterprise Account Management Sr. Associate, you will help develop growth plans and spearhead the day to day execution for a portfolio of brands. The role will involve a blend of data analysis, operational insights, and relationship management. You will report into a Manager or Sr. Manager on our US Enterprise Account Management - Restaurants team within our Enterprise organization. We expect this role to operate from a hybrid work environment, with some time in-office and some time remote.

You’re excited about this opportunity because you will…

  • Strategize Vision:
    • Engage partners in growth strategy conversations (i.e., adding more stores to DoorDash, increasing same-store sales, growing net profitability, etc)
    • Strategically introduce and execute on new DoorDash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment)
    • Execute co-marketing campaigns with partners to promote the DoorDash partnership, drive sales, and increase customer awareness
  • Relationship Management:
    • Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership
    • Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
    • Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
  • Operational Excellence:
    • Serve at the primary point of contact for all issues and be accountable for their resolution
    • Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers
    • Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency
    • Work cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using DoorDash’s services. This influences the overall product roadmap, making us better each day

We’re excited about you because…

  • You love working directly with clients, you create and maintain long term relationships
  • You are a problem solver at core, with a strong bias for action
  • You are organized and love details
  • You like rolling up your sleeves as much as you like the big picture
  • You’re comfortable with a fast pace; we move quick and are defining an entire industry
  • You have grit and perseverance; you're inspired by a challenge and push yourself to keep going when others back away
  • You have high standards and a bias toward action; you hold a high bar from your contributions and those of the people you work with

Qualifications

  • 3-5+ years of experience in consulting, client success, account management, or sales
  • Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
  • Expert communication and interpersonal skills
  • Bachelor’s degree required

Nice To Haves

  • High growth or early-stage startup experience
  • Experience with marketplaces, operations, logistics or unit economics
  • Proficiency in one or more analytics & visualization tools (e.g., Sigma, Tableau, Excel)
  • Knowledge of CRM software (e.g., Salesforce)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

The estimated pay range for this position represents total on-target earnings (including base salary and on target incentive pay). In addition, the compensation package for this role also includes opportunities for equity grants.

New York Pay Range:
$113,400$141,800 USD