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Matt Wallaert
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Associate Manager, New Verticals - Top Shopper Strategy & Operations

DoorDash

DoorDash

Operations
San Francisco, CA, USA · New York, NY, USA · Chicago, IL, USA · Seattle, WA, USA · Los Angeles, CA, USA
Posted on Saturday, August 19, 2023

About the Team

The New Verticals team is all about expanding DoorDash beyond Restaurants, and helping deliver anything our Customers want. Our Shopper team focuses on how to make DoorDash the best place to order your groceries, convenience, alcohol and retail goods.

About the Role

You will define our Shopper strategy and how we manage grocery orders to perfection. You will analyze large sets of data to inform new strategic initiatives, product features and operational processes. By improving the shopper experience, you will be able to impact consumer behaviors, average order volume and operational costs. You will report into a Senior Manager on the New Verticals Strategy & Operations team. We operate in a hybrid model; we do try to get the team together once a quarter in person!

You’re excited about this opportunity because you will…

  • Lead. You will lead cross-functional work streams to develop an operating playbook to establish processes and guidelines to grow our Top Shopper program and ensure every Shopping order is done right. You will ideate new features and products to move our Shop & Deliver strategy forward.
  • Build. You will build strategic initiatives that impact our Dasher/Shopper fleet at scale; this can vary from shopper rewards programs to shopper operational tactics. This means everything from high-level strategy to operational details.
  • Strategize. You will help develop the strategy for how we bring groceries to consumers, achieving perfect quality every time. You will create quarterly and annual plans that push our business forward and are aligned with our product capabilities. You will help these teams identify opportunities for enhancing our existing product offering and methods to improve delivery quality.
  • Collaborate. You will advocate internally for solutions to enhance the user experience. Where a product or operations solution is needed to unlock growth and reduce cost, you will advocate for those resources with your central partners.
  • Analyze. You are familiar with SQL and love working with data to drive business decision-making.

We’re excited about you because…

  • You solve problems from first principles. You’re excited to think innovatively, and you resist “this is how it’s always been done” thinking.
  • You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team.
  • You’re analytical. You’re comfortable building complex SQL queries across multiple data sources and have experience with data visualization and dashboarding tools.
  • You have 4+ years of experience. You’ve succeeded in high-performing cultures (tech, operations, strategy, consulting, banking, or a related experience), and you’ve led teams to achieve audacious goals.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

California Pay Range:
$109,000$155,000 USD
New York Pay Range:
$115,000$155,000 USD
Washington Pay Range:
$109,000$148,000 USD