A key leadership role within the organization responsible for overseeing and managing relationship with Stakeholders and daily operations. Responsible for delivering timely and high-quality procurement processes service through effective management of service delivery teams. Continuously analyzes and improves operational processes and activities, identifying areas for enhancement and implementing plans of actions to increase productivity and efficiency. Provides guidance to the operations team, fostering a positive work environment and ensuring alignment with organizational goals. Ensures cross-regional cooperation to maintain global service delivery set up aligned.

Role OverviewGuides and oversees Operations Teams, ensuring effective service delivery as per assigned scope Addresses business needs to service delivery teams for executionDemonstrates and promotes organizational vision and valuesActs as a strategic stakeholders partner and enablerEngages and influences cross functional key stakeholders, understanding their needs and adjusting operating mode prudentlyConcentrates on budget optimizationEnsures service delivery activities comply with procedures, policies, laws and regulationsPromotes and actively participates in cross regional exchange of knowledge, best practices and enhancementsHas deep knowledge of Procure to Pay P2P end to end processProvides support and mentorship to more junior service delivery teamsDrives improvement initiativesorchange management to achieve overall Team efficiencyDrivesorsupports transformation initiativesGeneral Responsibilities or AccountabilitiesLeads and supervises service delivery professionals, acting as a people manager to foster a collaborative and high performing teamProvides training path to the team, promoting enhanced understanding of complete functional solutionDevelops operational strategy in compliance with the Group and supports the country needsFormulates operational objectives aligned with organizational goalsMonitors and supervises the service delivery process to ensure successful operations and optimal outcomesEstablishes and reports teams performance metricsFollows globalorregional KPIs and regularly evaluates the teams performance against benchmarksEstablishes escalation management processHandles complex and sensitive inquiriesorescalations demonstrating professionalism, competence, and client centricityAccountable for development and implementation of operational proceduresEnforces all procurement policies, relevant procedures and compliance processesDevelops and maintains strong relationships with key StakeholdersorClientsManages budget reviews and reports cost plans to upper managementEnsures cross regional cooperation to keep operations alignedProvides guidance to the teams and promotes a collaborative working cultureContinuously evaluates and improves processes to enhance service delivery efficiency and effectivenessPartners with cross functional teams to improve tools and systems in useActively drivesorsupports transformation projects acting as an operational Subject Matter Experts