Job Description

The network security team is responsible for managing and supporting alerts, performing network patches for security reasons, and addressing vulnerabilities across the Americas.

SKILLS
• 5+YOE in telecom roles and with global companies• Expert-level knowledge of telephony engineering (PBX, VoIP, SIP, unified communications)
• Advanced troubleshooting and capacity planning
• Telephony security protocols and disaster recovery
• Leadership in telephony architecture design
• Advanced English level

Secondary Skills
• Cloud-based communication platforms
• Telecom billing optimization

• ITIL processes, automation tools, network monitoring
• Mobile device management and endpoint security

RESPONSABILITIES:

• Network Security Operations: Respond to security alerts, perform vulnerability patching, and ensure compliance with organizational security standards.
• Firewall Management: Administer and support Fortinet, Cisco, and Palo Alto firewall platforms.
• Incident Response: Act swiftly to address network security incidents and coordinate remediation across teams.• Infrastructure Support: Maintain high availability and security of enterprise network systems.
Technologies
• Firewalls: Fortinet, Cisco, Palo Alto
• Protocols: Security protocols (802.1x, Radius, SSH, HTTPS, AAA, IPSec), network management protocols (CDP, TFTP, SNMP)
• Routing: IP communication and routing (OSPF, EIGRP, BGP)
• Compliance: Adherence to regulatory and internal governance frameworks

• Telephony & Unified Communications Architecture: Design, implement, and maintain PBX, VoIP, SIP, and unified communications platforms (Cisco, Avaya, Microsoft Teams).
• Performance Monitoring & Optimization: Oversee telephony performance, capacity planning, and troubleshooting for high availability.
• Leadership & Strategic Planning: Mentor engineers, define standards, and align infrastructure strategy with business objectives.
• Project & Vendor Management: Lead telephony infrastructure projects, manage vendor relationships, and evaluate emerging technologies.
• Security & Compliance: Implement advanced security measures, ensure regulatory compliance, and oversee disaster recovery planning.
• Reporting & Documentation: Maintain comprehensive documentation and deliver executive-level reports on performance and risk.