Your Role

• The Major Incident Manager is responsible for leading, coordinating, and driving the resolution of high‑impact incidents across the organization.
• This role ensures timely restoration of services, effective communication with stakeholders, and continuous improvement of the incident management process.
• The position requires strong leadership, analytical thinking, and deep knowledge of incident and problem management frameworks.

Your Profile

• 4 to 12 years of experience in incident management or related IT operations roles, with focus on handling major incidents.
• Deep understanding of ITIL frameworks and incident/problem management methodologies.
• Strong leadership, communication, and stakeholder management skills.
• Excellent analytical and problem‑solving capabilities.
• Experience with ITSM tools (e.g., ServiceNow) preferred.

What will you love working at Capgemini