Service Delivery Manager (SAP, S/4 Hana Transformation)
Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your role
As an engagement manager, you are responsible for outcomes. You create and own an environment which enables rigorous project management, financial accountability, drives innovation and sustainability. You will spearhead your team’s and Capgemini’s capability to deliver quality projects and services and foster lasting client relationships.
Simply put, as an engagement manager at Capgemini, you will be the trusted advisor for our clients and a thought leader for our people.
Your project
Join the GDC (Global Delivery Center) and become a part of the PBS (Package Based Services) department, a team of over 300 SAP specialists. We combine deep technological expertise with strategic business consulting, delivering innovative solutions to global enterprises, including Fortune 500 companies. Working across diverse industries, we support our clients in achieving their business transformation goals.
Your tasks
- Lead and manage S/4HANA transformation programs, including S/4HANA greenfield implementations and run services.
- Oversee projects and services end‑to‑end: from initiation to closure, ensuring on‑time delivery, quality, and client satisfaction.
- Act as the primary client contact, nurturing strong relationships and ensuring clear, effective communication.
- Manage project budgets, forecasting, and financial reporting with full financial accountability.
- Monitor and optimize service KPIs, ensuring ongoing operational excellence.
- Collaborate with cross‑functional, multinational, and distributed teams to deliver high‑quality outcomes.
- Ensure alignment with industry trends, regulatory requirements, and compliance standards while acting as a trusted advisor for clients.
Your profile
- At least 5 years of project management experience in SAP environments, including S/4HANA transformation and greenfield implementation projects.
- Strong knowledge of SAP Activate Methodology; certification preferred.
- Proven ability to manage executive‑level stakeholders as well as delivery teams.
- Excellent communication and interpersonal skills, enabling effective client and team management.
- Experience with agile delivery methods and agile‑at‑scale frameworks (e.g., SAFe).
- Demonstrated financial accountability, including budget management and forecasting.
- Innovation‑driven mindset with the ability to navigate complex, fast‑changing environments and deliver results under strict timelines.
- Fluent English is required; proficiency in German is considered a strong asset.
What You'll love about working here
Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI.
Get to know us
Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.
Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com