YOUR ROLE

• Understand how the ICI product works and how it is used by customers.

• Lead end-to-end implementation of Icertis solutions across industries, following established methodologies and ensuring delivery within scope, timeline, and budget.

• Work closely with the customers (Global Customer Base) to answer questions about features and capabilities of our product, Interact with customers on/off-site to work on new product enhancements and configuration changes, implement new changes by using functional skills on customer environments.

• Provide consultation on product features, review customer implementation and enhance the customer system for a better user experience.

• Develop knowledgebase articles/training materials for both customer and internal staff to help them to become self-sufficient.

YOUR PROFILE

• Configure Icertis solutions to meet client-specific requirements. Collaborate with integration and technical teams to ensure seamless connectivity.

• Facilitate workshops, UAT, training sessions, and deployment activities.

• Provide technical & functional expertise, guidance, mentorship to team members.

• Act as a trusted advisor, helping clients adopt best practices in procurement transformation.

• Provide post-go-live support and stabilization assistance.

Qualifications

• Previous experience in an Application Support/Functional Consultant role.
• Minimum 2–3 full lifecycle Icertis implementations in a lead consultant role.