Job Title: Business Analyst - Acquiring

Location: London

Role Overview

The Business Analyst leads end‑to‑end business requirements, operational design, and delivery of change initiatives within the acquiring and payment card domain. The role focuses on delivering pragmatic, customer‑centric solutions, ensuring regulatory compliance, and driving operational excellence.

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role

Business Analysis & Delivery

• Lead the full requirements lifecycle—from inception to implementation and transition to BAU.
• Produce clear business requirements and design solutions that maximize benefits.
• Develop new business processes, systems, and product enhancements.
• Support continuous improvement initiatives (e.g., Lean).
• Ensure internal controls safeguard customer experience and service quality.
• Track delivery against time, cost, and quality expectations.
• Ensure compliance with internal/external regulations and risk frameworks.
• Drive cost‑reduction initiatives and product enhancements.
• Monitor supplier SLAs and operational performance.

Stakeholder Leadership

• Act as lead BA across multiple concurrent projects, often in a matrix structure.
• Provide guidance, direction, and thought leadership to BA colleagues.
• Manage relationships with senior stakeholders and third‑party partners.
• Work closely with IT, project teams, and business users to translate requirements.
• Communicate requirements, change requests, and test results clearly.
• Promote strong collaboration across business and technical teams.

Decision‑Making & Problem Solving

• Analyse existing systems and processes to identify optimal solutions.
• Resolve operational issues by identifying root causes and implementing fixes.
• Design and peer‑review future‑state (to‑be) business processes.
• Support and lead Business/User Acceptance Testing.
• Maintain end‑to‑end requirements traceability.
• Operate effectively in conditions of ambiguity and change.

Risk & Control

• Ensure full compliance with the Enterprise Risk Management Framework and policies.
• Track and manage risks, controls, and incidents, ensuring documentation and root‑cause resolution.
• Complete all mandatory training and maintain strong governance throughout projects.

Your Profile

Essential Skills

• Extensive experience as a Business Analyst, ideally in payments, card processing, or acquiring.
• Strong understanding of products, platforms, and business processes in payments.
• Skilled in stakeholder management, influencing, and negotiation.
• Strong commercial, analytical, and problem‑solving skills.
• Ability to manage multiple projects and work in a matrix structure.
• High attention to detail and excellent communication skills.

Desirable Skills

• Knowledge of project management frameworks, governance, and regulatory standards.
• Experience with Agile/Waterfall, Scrum, Kanban.
• Experience leading teams of Business Analysts across IT and business functions.

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Make It Real (what does it mean for you):

• You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
  To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com