Data Center Service Lead - King of Prussia, PA
Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Location
Philadelphia, PA (King of Prussia)
Travel
Hybrid 2-3 days per week in office
About the Job You’re Considering
The Managed Services Data Center Services Manager is responsible for the day-to-day delivery, operational excellence, and continual improvement of enterprise infrastructure services across Wintel (Windows/Linux), Citrix (virtual apps/desktops), Cloud platforms, Database operations, Backup/Recovery, and Storage. This role leads a cross-functional managed services team and vendor partners to ensure availability, performance, security, compliance, and cost optimization of data center and hybrid cloud services, aligned to ITIL practices and business SLAs.
Your Role
Service Delivery & Operations
- Own end-to-end delivery of managed infrastructure services across:
1. Wintel (Windows Server, Active Directory, Linux as applicable, virtualization platforms)
2. Citrix (Virtual Apps & Desktops, Netscaler/ADC if applicable)
3. Cloud (Azure/AWS/GCP operations, landing zones, governance, FinOps collaboration)
4. Database (SQL Server/Oracle/PostgreSQL/MySQL ops; patching, performance, HA/DR)
5. Backup & Recovery (Veeam/Commvault/NetBackup, retention, immutability, restore testing)
6. Storage (SAN/NAS/Object; performance, capacity, replication) - Ensure services meet or exceed SLA/SLO/OLA commitments (availability, response, restore times, performance).
- Drive incident, problem, change, and request management with strong ITIL discipline.
- Lead Major Incident Management (MIM): facilitate bridge calls, coordinate teams, ensure timely comms, deliver post-incident reviews.
Governance, Metrics & Continuous Improvement
- Define and manage operational KPIs: availability, MTTR, incident volume, change success rate, capacity utilization, backup success rate, restore success rate, patch compliance.
- Lead service reviews with stakeholders and vendors; present trends, risks, and improvement plans.
- Identify automation opportunities (e.g., scripting, infrastructure-as-code, self-service), reduce toil, and improve reliability.
- Maintain and mature runbooks, standard operating procedures (SOPs), CMDB accuracy, and service documentation.
Security, Risk, and Compliance
- Partner with InfoSec and Risk to enforce hardening standards, vulnerability remediation SLAs, identity/access controls, logging/monitoring, and secure configurations.
- Ensure backup and recovery strategies align with ransomware resilience practices (immutable backups, offline copies where needed, tested restores).
- Support audits and compliance requirements (SOX/HIPAA/PCI/ISO as applicable) through evidence, controls, and operational discipline.
Change & Release Management
- Own infrastructure change pipeline; ensure changes are risk-assessed, tested, scheduled, and communicated.
- Manage patching cadences for OS, hypervisors, Citrix components, database engines, and storage/backup platforms.
- Ensure strong coordination across dependent teams and business units to minimize downtime and avoid conflicts.
Capacity, Performance & Lifecycle
- Plan and manage capacity for compute, storage, backup repositories, and cloud consumption; forecast growth and budget impacts.
- Lead lifecycle activities: hardware refresh, platform upgrades, decommissioning, license management, and standardization.
- Optimize cost and performance across data center and cloud services; collaborate with procurement/finance for renewals.
Leadership & Vendor Management
- Lead, coach, and develop a team of engineers/analysts (direct and/or matrixed).
- Manage managed service providers (MSPs) and OEMs: contract adherence, SLA performance, root cause follow-through, escalation handling.
- Set clear expectations, provide performance feedback, and ensure coverage models support 24x7 operations (as required).
Your Skills And Experience
Required Qualifications
- 15+ Years in Data Center Services.
- 7+ Years leading and managing technical and cross functional teams.
- Demonstrated experience managing multiple infrastructure towers: Wintel, VDI/Citrix, cloud operations, databases, backup, storage.
- Strong understanding of ITIL processes (Incident/Problem/Change/Request/Service Level Management).
- Proven success in SLA management, operational governance, and continuous improvement.
- Experience with enterprise monitoring and ITSM tooling (e.g., ServiceNow, Splunk).
Preferred Qualifications
- Certifications (one or more): ITIL Foundation/Managing Professional, Microsoft (Azure/Windows), Citrix, VMware, AWS, Cisco/NetApp/EMC, Veeam/Commvault, SQL Server/Oracle, Security
- Experience with:
1. Infrastructure automation (PowerShell, Ansible,)
2. High availability and DR architectures (clustering, replication, multi-site failover)
3. Zero Trust / identity-centric controls, PAM, and audit readiness
4. Cloud governance, landing zones, policy-as-code, and cost management (FinOps)
Core Competencies
- Customer-focused service mindset with strong stakeholder management
- Analytical problem-solving; drives root cause elimination
- Clear communicator during incidents and executive updates
- Strong planning and prioritization in complex environments
- Data-driven decision-making and operational discipline
Working Conditions / On-Call
- Requires participation in an on-call rotation and after-hours maintenance windows.
- Hybrid/on-site requirements as determined by data center support needs.
The base compensation range for this role in the posted location is: $89,862 - $191,950.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.