Service Delivery Manager
Capgemini
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Your Role
Total Experience: 14-16 Years
Location: Pune
- Provide end‑to‑end governance of a large Fixed‑Price RUN portfolio, ensuring on‑time, issue‑free service delivery and SLA/KPI compliance.
- Act as the primary leader for customer and internal RUN delivery stakeholders, managing expectations and escalations.
- Prepare and deliver executive‑level governance reports showcasing value adds, risks, issues, performance metrics, and service trends.
- Identify and drive continuous service improvement initiatives, including automation opportunities and permanent fix solutions.
- Manage risks, issues, and quality deviations while ensuring strong customer relationships and high service performance.
Your Profile
- Proven experience leading large‑scale RUN/AMS service portfolios (200+ applications, multi‑million revenue).
- Strong expertise in Service Delivery Management, SLA governance, and customer satisfaction management.
- Ability to lead and mentor RUN SDMs and Delivery Teams, ensuring performance, quality, and continuous improvement.
- Excellent stakeholder engagement skills, including executive‑level reporting (CIO‑level governance).
- Proficiency in English with strong communication skills; ability to work effectively in a remote delivery model.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.