Junior Wireless Support engineer
Capgemini
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Job Description
As a Cisco Junior Support engineer, you will will support essential network administration activities, including monitoring performance, troubleshooting basic connectivity issues, and maintaining accurate documentation of network changes and incidents. While carrying out these responsibilities, they will also have the opportunity to learn from senior team members, expand their technical skills, and grow their career in network operations and IT infrastructure. This role is ideal for candidates with basic knowledge of Cisco Wireless or LAN Switching who want to develop their skills in a real-world support environment.
Your Role
- Provide technical support for network connectivity and performance issues involving Cisco devices.
- Assist customers by troubleshooting basic incidents, ensuring clear and service-oriented communication.
- Monitor network status and escalate issues when necessary.
- Document activities, troubleshooting steps, and solutions.
- Collaborate with internal teams to ensure an excellent customer experience.
Your Profile
- 1–2 years of experience in technical support, help desk, NOC, or customer support roles (customer service experience is also valid).
- Strong knowledge of Cisco networking technologies (Wireless or LAN Switching).
- Understanding of general networking concepts and connectivity fundamentals.
- Strong problem-solving skills and the ability to work in a fast-paced environment.
- Excellent communication skills and customer orientation.
- English level B2 or higher (required).
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Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.