Job Description

• End‑to‑end design of Order‑to‑Cash processes, including sales order management, delivery, billing, credit management, and returns, ensuring alignment with business requirements.
• Functional configuration of SAP SD, covering sales document types, item categories, schedule lines, billing types, pricing procedures, output determination, ATP, and credit checks.
• Integration design and oversight with FI (billing & revenue posting), MM (stock availability), and third‑party systems (IDocs, EDI, interfaces).
• Creation of functional specifications for custom developments such as enhancements, reports, forms, and interfaces.
• UAT planning and execution, including test case preparation, test cycles, defect tracking, and business sign‑off.
• Production support leadership, managing incidents and service requests related to orders, deliveries, billing, pricing, and IDoc failures.
• Master data governance oversight, including customer master, pricing records, material determination, and partner functions.
• Cutover planning & migration support, including migration of customer master data, pricing, and open sales documents.
• Stakeholder engagement & communication, collaborating with business SMEs, cross‑functional teams, CXOs, and IT leadership to ensure delivery alignment.
• Process improvement & best‑practice adoption, driving continuous optimization of OTC processes and recommending S/4HANA capabilities where relevant.

Primary Skills

• Customer‑centric mindset - Ability to understand end‑user pain points, business priorities, and value drivers—essential in Order‑to‑Cash where customer experience is core.
• Analytical & problem‑solving ability - Demonstrated ability to diagnose issues in OTC cycles (orders, deliveries, billing, credit, pricing).
• Stakeholder management & relationship building
• Collaboration & cross‑functional leadership - Effective coordination with MM, FI, and technical teams (ABAP, integration)
• Proactiveness & initiative - Ability to anticipate issues, propose improvements, and take independent ownership
• Adaptability & flexibility - Willingness to adjust to shifting priorities, new requirements.
• Attention to detail & quality mindset
• Emotional intelligence & conflict resolution
• Coaching & mentoring skills - Senior leads are expected to guide junior consultants, support business users, and drive best practices.