SAP Data Migration Factory Critical Case Management Expert

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

• Serve as a dedicated resource for handling critical case assignments during parallel rollouts or high-risk project situations.
• Act as first responder for critical issues impacting timelines and deliverables.
• Coordinate with technical and functional teams to resolve blockers quickly and efficiently.
• Maintain escalation logs and ensure transparency of critical issues to management.
• Implement preventive measures to reduce recurring issues and improve process resilience.
• Communicate status updates and resolution plans promptly to stakeholders and leadership.

YOUR PROFILE

• 7+ years in ERP project management, issue resolution, or escalation handling roles and data migration projects.
• Hands-on experience in SAP S/4HANA migration programs or large-scale rollouts is mandatory.
• Strong knowledge of ERP rollout processes, data migration dependencies, and business-critical workflows.
• Ability to analyze root causes and propose preventive measures for recurring issues.
• Skilled in risk assessment and contingency planning.
• Familiarity with common automotive SAP S/4HANA target architectures, data migration processes especially when migrating non-regulated, non-SAP systems into S/4HANA, and integration points.
• Understanding of incident management tools (e.g., ServiceNow, Jira) and escalation workflows.
• Proficiency in MS Excel, Power BI and reporting dashboards for tracking critical cases.
• Experience with Agile or hybrid project management frameworks.
• Knowledge of incident and escalation management best practices.

Soft Skills

• Excellent communication and stakeholder management skills, also when under pressure.
• Strong problem-solving and decision-making abilities in time-sensitive situations.
• Ability to prioritize and multitask during parallel rollouts.
• Calm and structured approach to managing crises and escalations.
• Fluency in English (mandatory)

WHAT WE´LL LOVE ABOUT WORKING HERE?

At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company’s hybrid work policy;

We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);

We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback;

Next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in for;

Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get the future you want | www.capgemini.com

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