Onsite Support Engineer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

• Provide 1st and 2nd level Helpdesk support for local and remote users, covering hard-ware, software, tools, and processes.
• Act as the onsite support contact for projects, service desk, and other Group IT teams.
• Perform office equipment checks, support, and maintenance (e.g., printers, meeting room screens, video conferencing systems).
• Register calls in ServiceNow and handle hardware break fixes and maintenance.
• Manage paperwork for asset and finance management.
• Prepare PCs following standard install and configuration procedures and provide startup training to new users.
• Work in shifts during regular office hours, with occasional work outside office hours and travel to other office locations if required.

YOUR PROFILE

• We value curiosity, problem-solving, and customer service skills. Strong verbal and written communication skills are essential to interact with users and peers of various technical levels.
• Organizational, time-management, and prioritization skills are crucial, along with a quality-focused and rigorous approach.
• Experience in Help Desk support (at least 6 months is a plus), basic LAN knowledge, proficiency in operating systems and PC maintenance, and understanding of internet security and data privacy principles.
• Average knowledge of English and the local language (spoken and written) is required. Knowledge of Apple Mac OS is a plus.

WHAT YOU’LL LOVE ABOUT WORKING HERE?

• At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company’s hybrid work policy;
• We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);
• We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback;
• Next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in force.
• Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get the future you want | www.capgemini.com

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