Your Role

We are seeking for an experienced Learning & Development Specialist to join our team. The successful candidate will be responsible for timely and accurate processing of end to end Learning & Development activities.

In this role you will play a key role in:

• Handle the client communication and client Reporting part.
• Handle the complex problem raised by client and provide solution.
• Responsible for timely and accurate processing of end to end training management, employee requests according to the project deadlines
• Provide expected quality of deliverables.
• Interaction with Client daily via phone and email, work on resolving L&D related issues, cooperate with other delivery team members, and ensure that the documentation is up to date.
• The role purpose is also to ensure knowledge sharing with other team members and work coordination in the team.
• Strong Analytical skills for the reporting.
• Technology troubleshooting skills.

Your Profile

• Works with designated stakeholders to gather and finalize commitments (amounts, licenses, vouchers, and learning credits, other training products) to meet contractual thresholds.
• Monitors progress toward reaching commitment thresholds and provides status reporting to Contract Management core team.
• Raises iSOWs for regional commitments; raises PO for signed off contracts
• Cooperates with Procurement and Finance teams to finalize contracts.
• Allots licenses/amounts/vouchers/learning credits etc. per finalized regional commitments.
• Works with and escalates issues to L&D contract owners as needed.
• Maintains related process documentation and procedures (updates if required).
• Maintains additional purchase of licenses or vouchers or any other products under the contract..
• Knowledge of SAP Success Factors Learning would be an advantage.
• Be responsible for all deliverables.
• Develop, mentor, and coach junior Learning Admin.
• Handle client communication and reporting.
• Complete assigned ticket within the deadline.
• Manage the schedule for the small team.
• Exhibit strong problem-solving and business acumen skills.
• Demonstrate advanced proficiency in written and verbal communication skills
• Flexible working in night shifts

What you'll love about working here

• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.