Job Description

CUSTOMER PROJECT MANAGER:

• Manageprojectstodelivercustomerbusinessoutcomesfortransactionalandsubscription projects

• Provide leadership ,hold customers and the project team accountable to deliver projects on time, within budget with high quality, while achieving customer satisfaction

• Perform overall project-level planning and lead execution

• Provide vision ,strategy and business objective alignment to lead end-to-end project implementation

• Responsible for project metric tracking, and managing project financials and profitability

• Identify opportunities for additional business and provide input to presales and renewal evaluation

• Identify risk, issues and develop risk response strategy

• Lead the execution of contract Change Management process

• ManagePartnerdeliveryandcommercialswhen3rdpartytechnicaldeliveryresourcesare engaged on program

• Build Cisco's project community by sharing lessons learned, best practices and participating in the PM Role Community

Job Description - Grade Specific

Role Specific Responsibilities:

• Implement project structure and process to enable the delivery team to achieve on time, within

budget, high-quality business outcomes for Cisco Customers

• Ensure scope and Change Management are in place for the project duration

• Ensure key stake holder status reporting

• Risk, issue ,communications management

• Mentor junior Project Management team members

• Participation lead internal strategic or process improvement initiatives