RH: Omar Gonzalez

Location: Ciudad de Mexico

Industry - Sector: MALS

What you’ll do?

• Client Communication & Issue Resolution
• Lead customer calls and manage client communications.
• Troubleshoot and resolve complex and priority issues within SLA.
• Provide on-call support during business and non-business hours.
• Technical Expertise
• Work with cross-module interfaces and ALE/IDOC.
• Debug and analyze interface failures end-to-end.
• Operations
• Manage order entry, processing, and customer order information.
• Handle ATP checks and EDI/email outputs for documents like 855, 856, and Smart Forms.
• Master Data Management
• Maintain customer, pricing, CMIR, material master data.
• Configure key Z tables and output setups.
• Logistics
• Oversee order dropping to BY (presumably Blue Yonder).
• Manage BY interfaces for transportation completion in SAP.
• Billing & Returns
• Process invoices, credits, debits, and returns.
• Manage batch jobs and manual releases by AR.
• Configure outputs for 810 EDI/email or Smart Forms.
• Production Support

What you’ll bring:

• This role involves providing expert-level support for SAP operations, focusing on order management, logistics, invoicing, and master data. The candidate must possess strong client communication skills to lead customer calls and resolve complex, high-priority issues within SLA. The role requires hands-on experience with SAP cross-module interfaces, ALE/IDOC, and the ability to work independently with technical and business leads, including during on-call hours.

Soft skills:

Work Underpressure, Quality at work, Results Oriented

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”