<div><div><div> <div> <div><h2>Role Requirements</h2></div> <div><ul> <li><p>Proficiency in Korean Language (verbal and written) is required.</p></li> <li><p>Must be willing to work onsite at the Mall of Asia Business Complex.</p></li> <li><p>Open to working in rotating schedules.</p></li> <li><p>1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.</p></li> <li><p>Must be able to work independently.</p></li> <li><p>Strong interpersonal, analytical and customer service skills.</p></li> <li><p>Ability to understand and follow oral and written instructions.</p></li> <li><p>Strong English (verbal and written) skills.</p></li> </ul></div> </div> <div> <div><h2>Role Description</h2></div> <div><ul> <li><p>Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.</p></li> <li><p>Applies understanding and knowledge of information systems products and services to assist users.</p></li> <li><p>Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.</p></li> <li><p>Coordinates referrals to appropriate technical, professional, or service personnel.</p></li> <li><p>Receives and prioritizes issues and forwards using appropriate escalation procedures.</p></li> <li><p>All other duties as assigned.</p></li> </ul></div> </div> </div></div></div>

Philippines

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of Cloud, Data, AI, connectivity, software, digital engineering, and platforms. The group reported in 2022 global revenues of €22 billion.

Paris, France

Capgemini

Korean Bilingual Service Desk

Matt Wallaert

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Please note that I give priority to underrepresented candidates. While I encourage everyone to let me know what they are looking for, the dominant use of both my time and social capital is creating a more equitable workplace and that applies here as well.