Customer Support Order Management Specialist
Capgemini
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR ROLE
We are looking for a qualified Customer support order management specialist to be a part of our company.
In this role you will play a key role in:
- Manage Customer Service functions in dynamic business requirement and ongoing supply chain issues in order to achieve both Top & Bottom-line business growth manage Supply Planning
- Monitor and Support Sales order creation, Purchase order creation, Master setups related to material, customer, etc.
- Analyse customer forecast, discuss with business team and customers and align accordingly
- Lead and manage the required set-ups to operationalize new lanes for transacting businesses for Client sourced products.
YOUR PROFILE
- SCM Customer service experience in FMCG industry, preferably cross-functional
- Excellent communication skills
- Sound knowledge in SAP
- Exp in using service desk tools like ticketing system, Supply plan tool, Sales force and Supply 360
- Strong working knowledge of Microsoft applications
- Preferably Bachelor’s or Master’s degree in Engineering/SCM background.
- Experience 5 to 7 years
WHAT YOU'LL LOVE ABOUT WORKING HERE
- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.