Your role

• Lead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams.
• Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs.
• Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence.
• Maintain and improve the incident management process, policies, and documentation.
• Communicate incident status and resolution updates to stakeholders and leadership.
• Collaborate with Problem Management and Change Management teams for continuous improvement.
• Monitor incident trends and generate reports for operational insights and executive review.

Your profile

• 4–9 years of experience in IT service management or incident response roles.
• Strong understanding of ITIL framework (ITIL certification preferred).
• Excellent communication, coordination, and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.
• Familiarity with tools like ServiceNow, Jira, PagerDuty, or similar platforms.

What will you love working at Capgemini

• Global Exposure: Work alongside talented colleagues across borders, on projects that shape industries.
• Continuous Learning: Access to a wide array of training platforms, certifications, and upskilling programs.
• Career Progression: Structured internal mobility and leadership development pathways.
• Innovation Culture: Embrace digital transformation and innovation through groundbreaking tech initiatives.
• Inclusive Environment: Experience a strong sense of community, diversity, and employee well-being.
• Work-Life Balance: Flexible working policies, employee support initiatives, and wellness programs.