Senior Salesforce Consultant (Techno-Functional)
Capgemini
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Job Description
We are seeking a Senior Salesforce Techno-Functional Consultant to join our dynamic team in delivering impactful, end-to-end solutions with Salesforce as the core platform. Your responsibilities span across project delivery, stakeholder engagement, solution design, development, testing, training, and deployment. You will guide junior consultants, collaborate with architects, and work alongside integration and data migration teams to ensure seamless delivery across systems.
This role is ideal for experienced professionals who bring deep expertise in either functional or technical domains. While your primary focus may align with your core strength, you will be expected to contribute across both areas as needed, supporting a collaborative project environment.
Project Delivery
- Lead and actively participate in all phases of the project lifecycle, from planning to deployment and post-go-live support.
- Track development progress, manage work assignments within the development team, and ensure timely delivery of project milestones.
- Proactively identify technical and delivery risks, propose mitigation strategies, and escalate issues appropriately.
- Demonstrate strong ownership and accountability for project deliverables and team outcomes.
Stakeholder Engagement & Requirements Gathering
- Facilitate and lead requirements gathering sessions with stakeholders and end-users to uncover business needs and desired outcomes.
- Document detailed findings in project artefacts such as product backlog, requirements specifications, meeting notes, and process flows.
- Communicate technical constraints and collaborate with stakeholders to identify feasible alternatives.
- Build and maintain strong relationships with internal and external stakeholders to ensure alignment and trust.
Solution Design & Documentation
- Lead the creation of functional and technical specifications based on business requirements.
- Design robust Salesforce solutions that balance configuration, custom development, integration, and data migration needs.
- Propose alternative approaches based on experience and team input to optimise solution design.
- Review and refine user stories, solution designs, and work items contributed by junior consultants.
- Collaborate with architects to maintain and evolve configuration and development standards.
- Ensure comprehensive and up-to-date documentation throughout the project lifecycle.
Salesforce Development & Configuration
- Take ownership of user stories and delegate tasks to junior consultants where appropriate.
- Configure and develop Salesforce functionalities, including custom UI components using OmniScript, LWC etc.
- Ensure code quality and performance through testing and debugging best practices.
- Manage deployment activities, adhering to established pipelines and review processes.
- Provide technical guidance and mentorship to junior consultants, reviewing their work and offering constructive feedback.
Testing & Quality Assurance
- Guide the team in creating test scripts and validation procedures.
- Lead functional testing and facilitate UAT sessions to ensure solutions meet business and technical requirements.
Training & Enablement
- Co-develop training curriculum with architects and fellow senior consultants.
- Oversee the creation of role-based training materials and user guides.
- Lead and facilitate training sessions for business and technical users.
Data Migration Support
- Support data migration activities as needed, including template creation, mapping reviews, and data cleansing.
- Guide the team in performing data uploads and patches to ensure data integrity and completeness.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related discipline
- Minimum 5 years of experience in Salesforce projects, or minimum 4 years with proven leadership in cross-functional and technical expertise
- Minimally certified in Salesforce Platform Developer, Platform App Builder, Administrator
- The following additional Salesforce certificates will be an added advantage: OmniStudio Developer, OmniStudio Consultant, Platform Developer 2, JavaScript Developer, Public Sector Solutions
- Demonstrate advanced knowledge, mentorship, and functional/technical lead capabilities
- Experience with CI/CD tools, release management and integration
- Familiarity with diagramming tools and database modelling techniques
- Prior exposure to or understanding of public sector processes is preferred
- Strong documentation and writing skills
- Excellent communication and active listening skills
- Excellent analytical thinking and problem-solving capabilities
Let's talk about what's in it for you!
Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.
As 'Architects of Positive Futures', Capgemini actively supports the community in 3 ways:
Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.
Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.
Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious 'A list' for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.
Recognized by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.
Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.