Technical Support Engineer
Capgemini
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Job Description
Your Role
As a Tech Support Engineer, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You’ll work closely with internal teams and clients to troubleshoot issues, manage IT services, and ensure smooth operations across platforms and applications.
In this role, you will:
- Provide customer support and incident management for IT systems and services.
- Manage and troubleshoot web applications and frameworks including AngularJS and HTML.
- Support CRM systems and ensure smooth client management processes.
- Implement ITIL-based service management practices.
- Handle data formats, file formats, and data processing tasks.
- Ensure compliance with industrial standards and security protocols.
- Collaborate with teams to support change management and IT operations.
- Utilize WITSML and XML for data exchange and integration.
- Maintain and develop websites and web applications.
- Support users and manage service requests effectively.
Your Profile
- 4–6 years of experience in technical support or IT service management.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Strong understanding of web development, data management, and ITIL practices.
- Excellent communication and client engagement skills.
- Ability to work collaboratively in a fast-paced environment.
What You’ll Love About Working Here
We value flexibility and support our employees with remote work options and adaptable schedules to maintain a healthy work-life balance.
Our inclusive culture brings together diverse professionals committed to growth, innovation, and excellence.
You’ll have access to continuous learning opportunities and certifications in emerging technologies.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.